Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JOSHUA MCKEEVER

Van Nuys,CA

Summary

Joshua is a smart worker who brings all the knowledge obtained from his work experience to any job and adapt to any job. My intentions are to be an asset to whatever team I become apart of because I know how to be a leader and follow if that’s what the job calls for.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Rooter Hero Plumbing & Air
08.2022 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Set up appointments for clients
  • Made outbound calls
  • Took inbound calls

Contact Tracer

Heluna Health
07.2020 - 06.2022
  • Making outbound calls
  • Take inboud calls
  • Performed record keeping by logging information from covid positive patients within secure contact-tracing software.
  • Set vaccine appointments
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.

Paba Agent

Sears
11.2018 - 12.2019
  • Take inbound calls
  • Make outbound calls
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Set up maintenance calls
  • Fast Paced
  • Multi-tasking
  • Customer service
  • Manage accounts
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Cashier/Cook

Zaxby’s
03.2017 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Direct Support Professional

Devereux
08.2016 - 01.2017
  • Multi-tasking
  • Caring for male individuals from 7yrs-21+ yrs old
  • Chaperoning on field trips
  • Cooking for patients
  • Mentoring individuals
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.

Front Desk

Bowlmor Lanes
01.2016 - 01.2017
  • Fast Paced
  • Multi-tasking
  • Clean the store/bathrooms
  • Handle Food
  • Handling Money
  • Handle Large Parties
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Manager

McDonald's
08.2013 - 12.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Prepared and serve food
  • Handle money
  • Open and close the store

Education

Music

Brooklyn High School of The Arts (BHSA)
Brooklyn, NY
06.2007

High School Diploma -

Dutchess Community College
Poughkeepsie, NY
08.2017

Associate of Arts - Recording Arts

Full Sail University (FSU)
11.2023

Skills

  • Client and Community Service
  • Individual and Community Advocacy
  • Social Services Application Assistance
  • Work Planning and Organization
  • Data Entry
  • Complaint Resolution
  • Critical Thinking
  • Customer Service
  • Active Listening
  • Leadership

Accomplishments

  • POS System
  • Folding Clothes
  • Unpacking Shipments
  • Fast Paced
  • Multi-tasking
  • Handling Parties
  • Maintenance
  • Truck Deliveries
  • Bank Deposits
  • Handling customer issues
  • Handling Money
  • Running the Store
  • Leading the staff to meet hourly goals
  • Handling customer issues

Timeline

Customer Service Representative

Rooter Hero Plumbing & Air
08.2022 - 10.2023

Contact Tracer

Heluna Health
07.2020 - 06.2022

Paba Agent

Sears
11.2018 - 12.2019

Cashier/Cook

Zaxby’s
03.2017 - 11.2018

Direct Support Professional

Devereux
08.2016 - 01.2017

Front Desk

Bowlmor Lanes
01.2016 - 01.2017

Manager

McDonald's
08.2013 - 12.2015

Music

Brooklyn High School of The Arts (BHSA)

High School Diploma -

Dutchess Community College

Associate of Arts - Recording Arts

Full Sail University (FSU)

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