Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joshua Mckenzie

Brunswick

Summary

Dynamic manager with a proven track record at Adelaides Paint & Decor, excelling in service excellence and effective team leadership. Enhanced customer satisfaction through strategic decision-making and conflict resolution, achieving departmental goals while fostering a culture of continuous improvement. Skilled in operations management and staff training, driving performance and engagement across teams.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Manager

Adelaides Paint & Decor
03.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Forklift trainer and certified
  • Lift heavy objects daily

Quality Assurance Specialist

Dish Network Corp
05.2011 - 03.2016
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
  • Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
  • Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
  • Contributed to product innovation by suggesting quality improvements based on testing feedback.
  • Mitigated risks associated with product non-compliance, conducting rigorous quality control assessments.
  • Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
  • Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
  • Improved product quality and customer satisfaction by identifying and resolving defects before market release.
  • Enhanced efficiency of QA department, introducing metrics-driven performance evaluations.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Reported problems and concerns to management.
  • Performed tests and inspections to conform to established standards.
  • Conducted data review and followed standard practices to find solutions.
  • Reviewed production processes and identified potential quality issues.
  • Performed routine maintenance and calibration on testing equipment.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Worked in Heat

Apprentice Lineman

Power Secure
02.2009 - 04.2011
  • Positioned boom trucks and man lifts to reach lines, transformers, and existing connections.
  • Assisted Journeyman Lineman with work to learn trade and practice techniques.
  • Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.
  • Developed proficiency in operating heavy machinery such as bucket trucks, digger derricks, and boom lifts to complete various tasks on the job site.
  • Worked with construction crews to route and re-route power lines around new builds either via above-ground lines or below-ground utilities.
  • Promoted safe working practices within the crew by adhering to established safety protocols at all times.
  • Gained proficiency in climbing poles, towers, and structures to perform required tasks at varying heights.
  • Supported successful project completions by collaborating closely with experienced linemen and supervisors to execute assigned tasks effectively.
  • Established positive relationships with coworkers, supervisors, and clients by displaying professionalism, strong work ethic, and a commitment to providing high-quality service.
  • Responded to emergency repair calls to conduct line switching or sectionalizing to reroute current and speed service restoration.
  • Worked to string, splice, and transfer wire in both energized and de-energized circuits.
  • Increased overall productivity by efficiently completing assigned tasks with minimal supervision from senior crew members.
  • Traveled to [Location] as part of disaster recovery response following widespread destruction resulting from storms and wildfires.
  • Developed strong technical knowledge of electrical systems, transformers, circuit breakers, switches, insulators, and other power distribution components.
  • Demonstrated adaptability when faced with unexpected challenges or changes in project scope during daily work activities.
  • Used climbers, bucket lifts and safety equipment for work at heights reaching as much as [Number] feet above ground.

Fire Fighter

Brunswick Fire Department
06.2004 - 02.2011
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
  • Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
  • Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
  • Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
  • Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
  • Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
  • Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
  • Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.

Education

Technical Diploma - Electrical And Power Transmission Installation/Ins

Okefenokee Technical College
Waycross, GA
03-2011

Skills

  • Service excellence
  • Effective team leadership
  • Effective time management
  • Strategic decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management

Languages

Spanish
Limited Working

Timeline

Manager

Adelaides Paint & Decor
03.2016 - Current

Quality Assurance Specialist

Dish Network Corp
05.2011 - 03.2016

Apprentice Lineman

Power Secure
02.2009 - 04.2011

Fire Fighter

Brunswick Fire Department
06.2004 - 02.2011

Technical Diploma - Electrical And Power Transmission Installation/Ins

Okefenokee Technical College

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