Joshua McKibben
Beaumont,CA
Summary
Experienced property management professional with over 7 years of expertise in the multifamily industry. Successfully managed student and conventional portfolios, demonstrating adaptability and a strong work ethic. Leveraged skills as a maintenance technician to quickly progress into advanced leadership positions within two years. Currently excelling as a branch 2 service representative at Terminix, overseeing approximately 230 accounts. Seeking new opportunities to utilize extensive experience and drive for career advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch 2 Service Representative
Terminix Commercial
06.2021 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Locate and evaluate pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deploy physical baits, glue boards and traps to catch and eliminate interior pests.
- Write detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Apply pesticides to inside and outside of structures utilizing company protocols.
- Respondr to customer phone calls and emails quickly to maximize service and improve retention rates.
- Branch safety advocate and certified field trainer.
- Maintain one of the larges routes with one of our largest customers that we service daily.
Maintenance Supervisor
Horizon Realty Advisors
06.2014 - 06.2021
- Hiring, training, team development of seasonal and full time staff.
- Student housing turn - managing and coordinating all apartment turnover.
- Direct facility operations for community with 600+ beds.
- Research, invest, and implement new procedures, products, and routines to increase community efficiency and operational performance.
- Maintain and monitor million-dollar annual fiscal budget, implement financial goals and guidelines.
- Assist in variance reporting for budget discrepancies.
- National travel for maintenance training and emergency turnover assistance.
- Provide bids to property manager for upgrades around the community.
- Establish and utilize vendors for property and capital improvements.
- OSHA, Riverside County, safety agency compliance.
- Hands-on electrical, plumbing, carpentry, HVAC, and other trades throughout the apartment community.
- Exceptional customer service to increase resident retention.
Education
High School Diploma -
South Albany High School
Albany, OR06-2011
Skills
- Teamwork
- Communication
- Attention to detail
- Troubleshooting
- Training and development
- Motivated
Certification
- Branch 2 - 08/2021
- Lift Certification - 04/2023
- CA, EPA Certification - 05/2020
Timeline
Branch 2 Service Representative
Terminix Commercial
06.2021 - Current
Maintenance Supervisor
Horizon Realty Advisors
06.2014 - 06.2021
High School Diploma -
South Albany High School
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