Joshua McLellan
Marshfield,MA
Summary
Innovative healthcare leader with expertise in patient access management and multidisciplinary team leadership. Optimizes operations and enhances patient care through continuous process improvement. Implements strategic planning and EPIC systems while building strong relationships with staff and vendors to achieve departmental goals.
Overview
10
10
years of professional experience
Work History
DEPARTMENT DIRECTOR II, DEPARTMENT OF GENERAL SURGERY
BOSTON CHILDREN’S HOSPITAL
07.2019 - Current
- Oversee ambulatory surgical operations at Boston Children’s Hospital and satellite locations
- Manage a multidisciplinary staff that includes physician, nursing, social work, nutrition, and administrative personnel
- Patient access leader for the department: ensure all service referrals, medication prior authorization, and appeals are done/in process and that all faculty billing and documentation is completed
- Manage scheduling and payroll processes for employees across multiple cost centers and disciplines
- Ensured all faculty were credentialed for BCH and outside organizations.
- Build and maintain business relationships with various vendors and other associated personnel
- Sourced, reviewed, and interpreted data/performance metrics to identify strengths and opportunities for improvement within Department of Surgery and associated programs and centers
- Collaborated across care continuum within hospital to explore innovative approaches for enhancing patient care experience
- Promoted culture of continuous process improvement within department; evaluated processes and workflows to identify inefficiencies and implement improvements
ADJUNCT PROFESSOR
BUNKER HILL COMMUNITY COLLEGE
05.2018 - Current
- Adjunct Professor for the Office and Information Management Program at Bunker Hill Community College
- Led two classes: Introduction to Physician Billing and Administrative Business Communication
- Taught 'revenue cycle' concept, guiding students through patient registration to claims collection process
- Prepared students for effective workplace communication through targeted instructional strategies
PATIENT SERVICES ADMINISTRATOR, DIALYSIS/END STAGE RENAL DISEASE
BOSTON CHILDREN’S HOSPITAL
03.2016 - 07.2019
- Oversaw operations and workflow of seven-bed pediatric dialysis unit, ensuring optimal patient care and resource allocation
- Managed a multidisciplinary staff of nursing, physician, nutrition, and administrative personnel
- Led patient access initiatives in Dialysis and Renal Transplant departments
- Developed and managed Dialysis department budget, aligning FTEs, capital purchases, and supply needs with departmental goals
- Professional and facility billing point of contact for the Department
- Creating and submitting regulatory reports to the Center for Medicaid and Medicare Services (CMS)
- Identified and implemented process improvements within Dialysis unit and Renal Transplant workflow to enhance service delivery and patient outcomes
- Build and maintain professional relationships with outside vendors and service contractors
- Credentialing and licensing BCH clinical personnel at outside organizations
- EPIC super-user and template manager
Education
MASTER OF PUBLIC HEALTH - Community Health
MASSACHUSETTS COLLEGE OF PHARMACY AND HEALTH SCIENCES
Boston, MABACHELOR OF SCIENCE - Health Management
NORTHEASTERN UNIVERSITY
Boston, MASkills
- Patient access management
- Healthcare operations
- Continuous process improvement
- Multidisciplinary team leadership
- Physician schedule management
- Project management
- Performance optimization
- Strategic planning
- Medical billing and reimbursement
- Healthcare electronic systems (EPIC superuser)
Professional Groups
- Medical Group Management Association
- American Association of Healthcare Administrative Management (AAHAM)
- American Pediatric Surgery Managers Association (APSMA)
Timeline
DEPARTMENT DIRECTOR II, DEPARTMENT OF GENERAL SURGERY
BOSTON CHILDREN’S HOSPITAL
07.2019 - Current
ADJUNCT PROFESSOR
BUNKER HILL COMMUNITY COLLEGE
05.2018 - Current
PATIENT SERVICES ADMINISTRATOR, DIALYSIS/END STAGE RENAL DISEASE
BOSTON CHILDREN’S HOSPITAL
03.2016 - 07.2019
MASTER OF PUBLIC HEALTH - Community Health
MASSACHUSETTS COLLEGE OF PHARMACY AND HEALTH SCIENCES
BACHELOR OF SCIENCE - Health Management
NORTHEASTERN UNIVERSITY