Joshua McMullen
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level payroll agent remote position ready to help and the team achieves all company goals.
Overview
4
4
years of professional experience
Work History
Gallery Officer
The Walter's Art Museum
09.2022 - Current
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Built personal relationships with guests to promote positive experiences.
Lifeguard
Hyatt Regency Chesapeake Bay, Spa, Golf, & Marina
04.2020 - 01.2022
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Provided friendly customer service to guests and addressed concerns.
Cashier
Bj's Wholesale Club
08.2019 - 09.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Business Administration
Chesapeake College
Wye Mills, MD05.2022
Skills
- Emergency Response
- Information Verification
- Report Preparation
- Customer Service
- Cash Handling
- Cash Register Operation
- Payment Processing
- Cash Management
- First Aid
- Safety Oversight
- Complex Problem-Solving
- Strong Communicator
Timeline
Gallery Officer
The Walter's Art Museum
09.2022 - Current
Lifeguard
Hyatt Regency Chesapeake Bay, Spa, Golf, & Marina
04.2020 - 01.2022
Cashier
Bj's Wholesale Club
08.2019 - 09.2021
Associate of Arts - Business Administration
Chesapeake College