Well-organized, proactive and adaptable to changing markets. Results-oriented worker that engages with clients to help establish rapport. Extensive management experience. Proven track record of building strong relationships. Committed to delivering exceptional customer service and exceeding goals. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
ACCOUNTS SALES MANAGER
Bank of America
11.2020 - Current
Top 1% in sales within the first year
Reached pinnacle 2 years back to back
Interact with clients via telephone or online while learning new technologies and processes
Extensive troubleshooting and problem solving
Navigate multiple computer systems while working with each client
Listen to clients to understand which products and services are best suited for their unique needs while providing exceptional service.
COLLEGE ADVISOR/ ACCESS PLUS / RECRUITER
COMMUNITY COLLEGE OF RHODE ISLAND
03.2017 - 10.2020
Working with this many students requires precise documentation which is all kept on excel files and reported every Friday
Answered student inquiries and resolved problems related to curriculum and course prerequisites
Recruitment
Part of the position requires me to study necessary paths to degree attainment, depending on discipline and educational level
Transfer necessary documents to different departments, schools, or districts upon request
Effectively communicate institutional standards for graduation
While working this position I must also create, plan and implement workshops and presentations for our students as well as my superiors
Recruitment is also a major key to working this position
We are constantly reaching out to students in hopes to have them join our program.
Project Manager
The Strand BallRoom and Theatre
05.2016 - 09.2020
Booking talent for events
Support implementation of marketing strategies across all verticals
Partner closely with the social media team to assist with their channels as needed
Strategic planning
Digital marketing
Liaise with vendors and other external entities as needed
Oversee events
Budgeting.
General Manager
The Loft in Providence
Providence
01.2014 - 02.2016
Create and track social media accounts.
Manage digital marketing for venue, creating an increase in traffic of events.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Business Owner/Operator
PowerCircle Fitness
Pawtucket, RI
07.2012 - 01.2015
Delivered consistent profitability with meticulous expense tracking and prudent financial decision-making practices.
Served as principal stakeholder over organization's complete operations.
Conducted target market research to discover customer needs and analyze competitor trends.
Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
RESIDENTIAL SITE MANAGER
ST. VINCENTS HOME/ EDUCATION
07.2012 - 05.2014
Meeting with parents/guardians as well as lawyers and therapists
Oversaw employee attendance record, and ordered new materials for sites
Schedule and carryout weekly meetings with staff to ensure productive workplace
Oversaw all daily office operations and equipment maintenance
Maintained records and logs of work performed and materials and equipment used.
COMPUTER OPERATOR
05.2008 - 05.2012
As a computer operator I maintained the daily operations of the computer lab in the Talent Development office
I assisted students in mastering concepts with Microsoft Word, Excel, and PowerPoint presentations
I managed computer systems to ensure they are running smoothly and securely to maintain productivity and minimize disruptions
Performed defined tasks per documented instructions and processes.
Education
University of Rhode Island
Kingston, RI
05.2012
Skills
Project Management Certification
Qualys Certification
Sales
Vulnerability Management
Social Media Marketing
Experience and clear understanding of project schedules, organizing and tracking work progress, managing project fiscal data via project/construction management software
Strong knowledge of fundraising and event planning
Networking Skills
CPR certified
Strong communication skills and proficient writer
Proficient in use of Microsoft Office applications and Adobe CS6 master's collection [Microsoft word, Excel, PowerPoint, MS project, Illustrator, Photoshop
Experience and clear understanding of social media marketing