Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Joshua Medina

Brooklyn,NY

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Did I mention I also bake and act?

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
New York, NY
02.2020 - Current
  • Enforced company policies fairly, while maintaining an open-door policy for staff concerns.
  • Provided on-the-job training to new staff members.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assisted upper management with daily operations to meet standards of service and quality.

Assistant Store Manager

Dunkin Donuts
Meriden, CT
05.2018 - 10.2019
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner, and addressed any issues that may arise during store hours.

Education

Diploma -

Institute of Culinary Education
New York, NY

Bachelor of Fine Arts -

The New School
New York, NY
05-2024

Certificate of Completion -

American Musical And Dramatic Academy - New York
New York, NY
02-2021

High School Diploma -

Francis T. Maloney High School
Meriden, CT
06-2019

Skills

  • Customer-Oriented
  • Labor and food cost control
  • Inventory Control
  • Schedule Management

Certification

  • Food Safety Handler's License

Accomplishments

  • Coffee Master at Starbucks

Affiliations

  • Musical Theatre
  • Dancing
  • Baking
  • Yoga

Timeline

Shift Supervisor

Starbucks
02.2020 - Current

Assistant Store Manager

Dunkin Donuts
05.2018 - 10.2019

Diploma -

Institute of Culinary Education

Bachelor of Fine Arts -

The New School

Certificate of Completion -

American Musical And Dramatic Academy - New York

High School Diploma -

Francis T. Maloney High School

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Joshua Medina