Joshua Medley
Winter Haven,FL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Worked my way into the pharmacy where I assisted filling medications and selling medications to customers
Security Officer
LEGOLAND Florida
10.2020 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Bachelor of Science - Economics
Polk State College
Winter Haven, FL08-2028
High School Diploma -
Lake Region High School
1995 Thunder Rd, Eagle Lake, FL 3383906-2021
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complex Problem-solving
- Customer relationship management (CRM)
Certification
- In the process of completing my Securities Industry Essentials (SIE)
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Associate
Walgreens
10.2022 - Current
Security Officer
LEGOLAND Florida
10.2020 - 10.2021
Bachelor of Science - Economics
Polk State College
High School Diploma -
Lake Region High School
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