Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Mekbel

Carlsbad,CA

Summary

Dynamic individual with strong background in customer service and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Committed to contributing meaningfully to organizational goals while fostering a positive and productive work environment.

Overview

13
13
years of professional experience

Work History

Marketplace Technical Support

Pax8
08.2022 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Troubleshooted support actions and requests related to the Pax8 Marketplace, billing inquiries, and invoice investigations.
  • Researched, identified, and collaborated with Sales and Development teams to provide technical support.
  • Responded to customer inquiries and provided technical assistance over phone.

Payment Processor

Freedom Mortgage
03.2022 - 08.2022
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Managed and responded to correspondence and inquiries from vendors.

Assistant Manager

Better Buzz Coffee
06.2015 - 07.2021
  • Planned and organized daily assignments, including operational, non-operational, and administrative tasks.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Make on-shift adjustments to assignments and stations to maximize shift effectiveness.
  • Collaborated closely with the manager and upper management to identify improvements and enhance overall store efficiency.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Supervisor

Starbucks
08.2011 - 06.2015
  • Assisted the store manager with daily operations, including overseeing opening and closing shifts and balance tills.
  • Strategically deploy partners to enhance customer service, manage inventory, and adhere to cash management procedures.
  • Maintained composure during high-volume periods or unusual events to ensure the store operated efficiently.
  • Proactively monitor the store environment to anticipate and address customer and store needs.
  • Supported new partner training and reinforced successful performance through positive coaching.
  • Deliver exceptional customer service by prioritizing consumer needs and fostering strong customer connections.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Some College (No Degree) - Graphic Design

The Art Institutes
Online
12-2023

Some College (No Degree) - Web Design

California College San Diego
San Marcos, CA
12-2021

Some College (No Degree) - General Studies

Palomar College
San Marcos, CA
12-2017

Skills

  • Interpersonal
  • General Office Knowledge
  • Results-Oriented
  • Time Management
  • Administrative
  • Organizational
  • Effective Oral Communication

Timeline

Marketplace Technical Support

Pax8
08.2022 - Current

Payment Processor

Freedom Mortgage
03.2022 - 08.2022

Assistant Manager

Better Buzz Coffee
06.2015 - 07.2021

Shift Supervisor

Starbucks
08.2011 - 06.2015

Some College (No Degree) - Graphic Design

The Art Institutes

Some College (No Degree) - Web Design

California College San Diego

Some College (No Degree) - General Studies

Palomar College

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Joshua Mekbel