Summary
Work History
Education
Skills
Timeline
Generic

Trina Hernbrott

Plant City

Summary

Professional with over 10 years of experience in customer service and records management. Proven ability to greet clients, manage phone communications, and maintain accurate records in an ER system. Highly adaptable and detail-oriented, capable of working independently or collaboratively with minimal supervision. Committed to delivering exceptional service and supporting team objectives through diverse office duties.

Work History

Electronic Records Specialists

Heartland For Children
- Current
  • Electronic records management and maintenance of case files.
  • Receive and Upload Post Adoption Files into the ASK/FSFN systems for retention, easy retrieval.
  • Assist Client request for records, research, download and redact pertinent information & remit to client.
  • Greeting visitors and assist in providing help, answering questions, directing them to team members that can assist.
  • Backup to Live Scan Fingerprints and Facilities coordinator. Assist team members as needed.

Tax Professional

H & R Block
- Current
  • Greeting clients, meeting with clients and assisting them with filing tax returns, answering phones and scheduling appointments.

Production Control Analyst/Quality Assurance

Pepperidge Farm, Inc.
- Current
  • Instrumental in writing work instructions, creating work procedures for each position in company.
  • Daily retrieval of plant documentation and audit of documents, prepare for storage in compliance with company policies and procedures.
  • Assist plant personnel with requests, supplies, documentation equipment (thermometers, gauges etc.)
  • Requisition supplies for plant via SAP system.
  • Research any requested needed information for continual updates to plant function.
  • Answer phones and assist with callers needs or forward to correct department.

Education

BA - Business Administration

FMU

Skills

  • Dependable and detail-oriented
  • Multi-tasking in fast-paced environments
  • Computer and written communication skills
  • Phone etiquette
  • Customer service focus
  • Client relationship management
  • Records and electronic filing management
  • Research and data entry

Timeline

Electronic Records Specialists

Heartland For Children
- Current

Tax Professional

H & R Block
- Current

Production Control Analyst/Quality Assurance

Pepperidge Farm, Inc.
- Current

BA - Business Administration

FMU

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