Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joshua Mena

1162 Springlake Drive, Baton Rouge ,LA
Joshua Mena

Summary

Dynamic and adaptable professional with a proven track record at Kaufman & Lynd, enhancing case efficiency and client satisfaction through meticulous organization and outstanding relationship building. Excelled in fast-paced environments, mastering new technologies and implementing innovative project management strategies. Demonstrates exceptional problem-solving abilities and a commitment to excellence, significantly boosting productivity and customer service success rates.

Overview

14
years of professional experience

Work History

Abat Jour

Assistant
08.2021 - 01.2025

Job overview

  • Conducted research for projects to support informed decision-making.
  • Streamlined office procedures by organizing files and managing schedules.
  • Developed and maintained project timelines to ensure on-time completion of tasks.
  • Organized office supplies and resources, minimizing delays in project execution.
  • Provided administrative support to executives for optimizing workflow and productivity.
  • Fostered positive work culture through exceptional interpersonal skills.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Increased customer service success rates by quickly resolving issues.

Kaufman & Lynd

Paralegal
06.2015 - 03.2018

Job overview

  • Lowered attorney workload by creating standard legal documents, including pleadings and motions.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
  • Increased client satisfaction with thorough research and prompt response to inquiries.
  • Strengthened case presentations with detailed investigative work and evidence gathering.

Abercrombie & Fitch

Assistant Store Manager
04.2011 - 01.2014

Job overview

  • Identified sales opportunities through customer interactions, maximizing revenue.
  • Guided team members through challenges with clear communication and support.
  • Conducted regular audits for accurate stock levels, reducing excess inventory.
  • Analyzed sales data for informed decision-making on product placement.
  • Strengthened customer loyalty with personalized interactions and follow-ups.
  • Rotated merchandise and displays to feature new products and promotions.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Stetson University
DeLand, FL

Bachelor Of Fine Arts from Design
05.2011

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Team collaboration
  • Relationship building
  • Data entry
  • Problem-solving
  • Support services
  • Administrative duties
  • Schedule and calendar management
  • Administrative tasks
  • Schedule coordination
  • Task prioritization
  • Decision-making
  • Project Support
  • Project management
  • Multitasking and organization
  • Flexibility and adaptability
  • Client interaction
  • Product and service sales
  • Online research
  • Positive and professional
  • Email correspondence
  • Customer service
  • Multitasking
  • Teamwork and collaboration
  • Organizational skills
  • Strong problem solver
  • Active listening

Timeline

Assistant

Abat Jour
08.2021 - 01.2025

Paralegal

Kaufman & Lynd
06.2015 - 03.2018

Assistant Store Manager

Abercrombie & Fitch
04.2011 - 01.2014

Stetson University

Bachelor Of Fine Arts from Design

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Joshua Mena