Joshua Mendez
Schuylkill Haven,PA
Summary
Proven leader and OSHA-certified equipment trainer with a track record of enhancing team performance and customer satisfaction at The Home Depot Inc. Excelled in inventory management and interactive communication, boosting sales growth through strategic problem-solving and effective coaching. Achieved significant improvements in operational efficiency and workplace safety, fostering a culture of achievement and collaboration.
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
02.2020 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Oversaw daily operational performance of freight team.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Education
Blue Mountain High School
Schuylkill Haven, PA06.2017
Skills
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Inventory Management
- Interactive communication skills
- Performance Improvement
- Sales Growth
- Receiving Oversight
- Stock management
- Coaching and Mentoring
- Training and mentoring
- OSHA CERTIFIED EQUIPMENT TRAINER
Timeline
Department Supervisor
The Home Depot Inc
02.2020 - Current
Blue Mountain High School