Joshua Menefee
Harlem,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Customer Service Advisor
Jiffy Lube
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Driver Technician
MCCANN WASTE
10.2022 - 07.2023
- Checked orders and routes before setting off on deliveries.
- Planned most efficient routes for deliveries.
- Inspected Trash equipment before and after deliveries to identify damage.
- Performed vehicle repairs.
- Maintained detailed mileage and cost records.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Project Manager
Masters Lawn Care And Sweeping
08.2008 - 09.2022
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Created and maintained detailed records of landscaping projects for future reference.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
High School Diploma -
Harlem High School
Harlem, GA05.1997
Skills
- Work Order Preparation
- Account Management
- Customer Relations
- Consultative Sales
- Route Management
- Delivery Scheduling
- Project Management Abilities
- Customer Relationship Management (CRM)
- Critical Thinking
- Conflict Resolution
- Order Fulfillment
- Professional Telephone Demeanor
- Active Listening
- Customer Service
- Document Control
- Prioritization
- Shipping Procedures Understanding
- Account Updating
- Vehicle Inspection
Timeline
Customer Service Advisor
Jiffy Lube
07.2023 - Current
Driver Technician
MCCANN WASTE
10.2022 - 07.2023
Project Manager
Masters Lawn Care And Sweeping
08.2008 - 09.2022
High School Diploma -
Harlem High School