Joshua Messenger
Cullowhee,NC
Summary
Dynamic leader with a proven track record at Catamount Jaxe Axe & Social House, enhancing operational efficiency and customer satisfaction. Skilled in budgeting and cost control, alongside exceptional communication abilities. Expert in driving sales through innovative marketing strategies and fostering top talent, significantly boosting team performance and client loyalty, all while staying efficiently organized.
Overview
4
4
years of professional experience
Work History
General Manager
Catamount Jaxe Axe & Social House
Cullowhee, NC
11.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored inventory levels and placed new orders for products to keep the supply well-stocked.
- Maintained 6 draft beer lines, 74 beer and wine products, and over 40 different spirits to create the best experience possible for patrons.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Resolved customer complaints to maximize satisfaction and loyalty.
Maintenance Technician
Prospect Living
Cullowhee, NC
06.2023 - 11.2023
- Troubleshot and rectified problems, improving satisfaction among over 400 residents at three separate properties.
- Reported any damages or maintenance issues to supervisor immediately upon discovery.
- Coordinated with maintenance staff on any needed repairs or improvements within residential units.
Server
Happ's Place
Glenville, NC
02.2023 - 11.2023
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas of up to 6 tables to assess and address customer needs, effectively prioritizing tasks during peak hours.
Outside Staff
Old Edwards Hospitality Group
Highlands, NC
03.2021 - 11.2022
- Executed or delegated club cleaning tasks and club equipment transfers.
- Ensured complete satisfaction was provided for up to 180 guests and members per day.
- Inspected each returning cart for damages before completing the return process for a fleet of 65 carts.
Education
BBA - Marketing Management
Western Carolina University
Cullowhee, NC12-2025
Skills
- Advertising and marketing
- Sales
- Customer experiences
- Top talent recruiting, hiring, and retention
- Recipes and menu planning
- Communication skills
- Budgeting and cost control strategies
- Time management
Affiliations
- Golf
- Slowpitch Softball
- Bartending
References
References available upon request.
Timeline
General Manager
Catamount Jaxe Axe & Social House
11.2023 - Current
Maintenance Technician
Prospect Living
06.2023 - 11.2023
Server
Happ's Place
02.2023 - 11.2023
Outside Staff
Old Edwards Hospitality Group
03.2021 - 11.2022
BBA - Marketing Management
Western Carolina University
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