Joshua Miller
Garland,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative
Southern Glazer's Wine And Spirits
11.2021 - Current
- Worked with buyers at many different stores to fit their store needs at more than 20 locations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Loss Prevention Officer
Fry's Electronics Inc.
01.2019 - 03.2021
- Conducted daily store walk-throughs to identify potential security risks.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Observed video surveillance systems for prompt emergency response.
- Completed incident reports and activity logs for accurate, current records.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Trained personnel on security best practices, protocols and procedures.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Cashier Supervisor
Fry's Electronics Inc.
01.2017 - 01.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Receiving Associate
Fry's Electronics Inc.
01.2016 - 01.2017
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Recorded regular progress and issues with products.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Cashier
Fry's Electronics Inc.
06.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Wylie High School
Wylie, TX06.2011
Skills
- Product Management and Pricing
- Product and Service Knowledge
- Staff Training
- Onsite Product Demonstrations
- Post-Sales Support
- Product Promotion
- Sales Expertise
Timeline
Sales Representative
Southern Glazer's Wine And Spirits
11.2021 - Current
Loss Prevention Officer
Fry's Electronics Inc.
01.2019 - 03.2021
Cashier Supervisor
Fry's Electronics Inc.
01.2017 - 01.2019
Receiving Associate
Fry's Electronics Inc.
01.2016 - 01.2017
Cashier
Fry's Electronics Inc.
06.2014 - 01.2016
High School Diploma -
Wylie High School
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