Joshua Miller
Coolidge,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
General Manager
Leslie's Pool Supplies, Service & Repair
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Interacted well with customers to build connections and long term business.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Leslie's Pool Supplies, Service & Repair
08.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, and address discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
Assistant Manager
QuikTrip
01.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Family Dollar
07.2018 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Florence High School
Florence, AZ05.2017
Skills
- Operations Oversight
- Workflow Planning
- P&L Management
- Customer Relationship Management
- Operations Management
- Staff Development
- Team Leadership
Timeline
General Manager
Leslie's Pool Supplies, Service & Repair
05.2023 - Current
Assistant Manager
Leslie's Pool Supplies, Service & Repair
08.2022 - 05.2023
Assistant Manager
QuikTrip
01.2022 - 08.2023
Store Manager
Family Dollar
07.2018 - 01.2022
High School Diploma -
Florence High School
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