Joshua Miller
Kewaskum,WI
Summary
Highly effective IT Leader with over 15 years industry experience specializing in enterprise Infrastructure and Cyber Security. Offering an array of skills in infrastructure management, implementing new initiatives, customer-centric cultures, logical problem solving, cross-functional collaboration, team leadership, written and verbal communication, stakeholder engagement and cost control. Proven ability in leading organizations and teams to new levels of performance by utilizing business acumen and targeted leadership of highly-matrixed environments that drive alignment and achievement of corporate goals. Experienced in supporting IT infrastructure for global Enterprises.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Network & User Services
Michels Corporation
11.2021 - Current
- Managed team of 25 IT operations professionals , providing mentorship and guidance to boost productivity and constant improvement .
- Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
- Established IT policies and procedures, fostering secure and efficient work environment for all employees.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Championed adoption of IT service management best practices to drive process improvements and increase overall Service Desk effectiveness.
- Developed IT policies and procedures that helped standardize processes across organization for better consistency in service delivery.
Senior Manager Network Operations
Michels Corporation
03.2021 - 11.2021
- Managed team of 13 Infrastructure Professionals
- Demonstrated leadership skills in managing projects from concept to completion.
- Successfully migrated from legacy platforms to up to date industry standards.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw development and implementation of improvements to support network operations.
Manager of Network & Infrastructure
Michels Corporation
05.2018 - 03.2021
- Demonstrated leadership skills in managing projects from concept to completion.
- Successfully migrated from legacy platforms to up to date industry standards. O
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw development and implementation of improvements to support network operations.
IT Infrastructure and Services Manager
Manitou Group
05.2017 - 05.2018
- Led staff of Service Desk, system administrators, and network administrators to define project requirements, designs and schedules
- Developed and enforce policies and procedures consistent with needs of the organization and relevant to IT security and infrastructure
- Developed testing, system implementation, and system support strategy for all associated processes supporting business solutions
- Monitor applications to ensure adherence to client Service Level Agreements
- Managed IT at all North American locations such as Data Center infrastructure and business and ERP solutions.
- Designed, established, and maintained organizational structure and staffing to effectively accomplish company goals and objectives; recruited, employed, trained, supervised, and evaluated Help Desk analysts, System Administrators, and Network Administrator
- Coordinate team career objectives, goals and performance evaluations
- Prepared annual forecast and budget for next year as well as monitoring of current year budget
- Coordinate Group level Infrastructure projects including multiple International locations and teams
- Led Network Skills Community for entire Global group with cross divisional IT members
- Responsible for all purchasing and supplier negotiations for all equipment and support contracts for North American locations
Technical Services Supervisor
Manitou Americas
01.2015 - 05.2017
- Supervised Technical Services Team of 8 System Administrators, Network Administrators and Help Desk Staff
- Maintained all aspects of Operating and Capital Budget for IT Infrastructure department
- Responsible for all Infrastructure at locations within North America
- Coordination and integration projects with parent company located in France to combine systems and integrate networks and domain
- Provided project oversight for all technical projects within Technical Services team as well as for other areas around IT organization
- Participant in IFS ERP major reimplementation project.
Network Administrator
Manitou Americas
07.2013 - 01.2015
- Communicated with telecom vendors to resolve network outages and periods of reduced performance
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical solutions
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Oversaw development and maintenance of organization computer systems and intranet
- Installed, configured, tested and maintained operating systems, application software and system management tools
- Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls across company locations
- Upgraded and expanded network systems and their components.
Network Technician
Emprise Bank
07.2010 - 07.2013
- Monitored overall network performance within two data centers and 45 branch locations
- Performed network modeling and analysis
- Researched and recommended network and data communications hardware and software
- Designed, installed and maintained organization's Shoretel telephony network
- Managed call flow and responded to technical support needs of customers
- Supported all network devices to include switches, routers and firewalls
- Coordinated and supported semi annual audits to comply with FDIC and PCI compliance standards
- Key part in merger and acquisition initiatives for company growth.
Network Infrastructure Technician
United States Air Force
12.2007 - 07.2010
- Maintained long haul circuits; Sonnet Rings; Coordinated maintenance for all circuits and upgrades
- Responsibility of all Network Infrastructure within the Base to include 1300 network devices
- Troubleshot and maintained over network 1400 devices and infrastructure across the base including switches, routers and firewalls across all LAN, MAN, WAN
- Documented all server and network problems and other unusual events in detail
- Upgraded and expanded network systems and their components
- Implementation as well as ongoing maintenance of base-wide WLAN with over 5000 access points
- Enforced and maintained highly critical encrypted communication networks ensuring mission completion
- Maintained Top Secret Security Clearance.
Education
Pursued Degree in IT Management -
American Military University
48 Semester Hours toward Computer Science -
Community College of the Air Force Gunter AFB
Montgomery, ALBachelor of Science -
University of Wisconsin - Milwaukee
Milwaukee, WI02.2025
Skills
- Excellent problem-solving abilities
- Data privacy applications
- Financial Accountability
- Technical specifications creation
- Excellent communication skills
- Enterprise technologies
- Project Management
- Cloud Strategy
- Global IT Management
- Change management
- Risk mitigation and management
- IT Infrastructure Management
Certification
- Comptia A+
- Comptia Network +
- Comptia Security +
- Nortel Networks Certified Administrator
- Shoretel Certified Administrator
Timeline
Director of Network & User Services
Michels Corporation
11.2021 - Current
Senior Manager Network Operations
Michels Corporation
03.2021 - 11.2021
Manager of Network & Infrastructure
Michels Corporation
05.2018 - 03.2021
IT Infrastructure and Services Manager
Manitou Group
05.2017 - 05.2018
Technical Services Supervisor
Manitou Americas
01.2015 - 05.2017
Network Administrator
Manitou Americas
07.2013 - 01.2015
Network Technician
Emprise Bank
07.2010 - 07.2013
Network Infrastructure Technician
United States Air Force
12.2007 - 07.2010
Pursued Degree in IT Management -
American Military University
48 Semester Hours toward Computer Science -
Community College of the Air Force Gunter AFB
Bachelor of Science -
University of Wisconsin - Milwaukee