Joshua Miller
Pullman,WA
Summary
Motivated and quality focused employee with vast experience in customer service and hospitality. Experienced in recruiting, employee development, management, achieving team goals and building relationships between team members and with clients. Detail oriented and able to adapt to new team goals while maintaining a standard of excellence.
Overview
8
8
years of professional experience
Work History
Store Manager
GameStop
Augusta, GA
09.2023 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Created an open and safe environment for both team members and customers.
Bartender/Trainer
Sole Augusta
Augusta, GA
11.2021 - 09.2023
- Assisted in developing and implementing best practices for bar operations including proper sanitation procedures.
- Engaged with customers in a way that allowed for friendly relationships while maintaining a safe environment.
- Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.
- Monitored inventory levels of liquor supplies at the bar regularly and ordered replenishments when necessary.
- Suggested innovative ideas for promotional events or activities geared towards increasing sales revenue.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Sales Associate
Bob Richards Toyota
Beech Island , SC
03.2020 - 11.2021
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Server
California Dreaming Restaurant and Bar
Augusta, GA
06.2018 - 03.2020
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Kitchen Staff
Sonic
Augusta, GA
02.2016 - 05.2018
- Stocked and replenished kitchen supplies and ingredients as needed.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Followed health and safety guidelines for food preparation and service.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Responded promptly to customer complaints regarding food quality or service issues.
- Consistently maintained high standards of personal hygiene during shifts.
Education
Associate of Arts - English
Georgia Military College - Milledgeville
Milledgeville, GA07-2022
High School Diploma -
Grovetown High School
Grovetown, GA05-2018
Skills
- Team Development
- Employee Training
- Shift Scheduling
- Retail Inventory Management
- Customer Relations
- Superior communication skills
- Empathy and Compassionate Care
Timeline
Store Manager
GameStop
09.2023 - 06.2024
Bartender/Trainer
Sole Augusta
11.2021 - 09.2023
Sales Associate
Bob Richards Toyota
03.2020 - 11.2021
Server
California Dreaming Restaurant and Bar
06.2018 - 03.2020
Kitchen Staff
Sonic
02.2016 - 05.2018
Associate of Arts - English
Georgia Military College - Milledgeville
High School Diploma -
Grovetown High School