Joshua Milonoff
Shelby Township,MI
Summary
Punctual and efficient worker known for reliability.. Motivated to provide prompt, friendly and professional service at all times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee enthusiastic about learning new skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Delivery Driver
DoorDash
02.2023 - Current
- Answered common customer questions, accepted payments and completed delivery and pickup to fulfill orders.
- Drove Personal Vehicle in urban and rural areas to expertly make high volume of deliveries.
- Kept detailed records of deliveries and money received from customers.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Forklift driver/Machine Operator
Acme Gear
06.2019 - 05.2021
- Operated forklift and pallet jacks for all shipping and receiving.
- Operated forklift to carefully place large oversized parts and raw materials in to machines for set up/run.
- Adjusted machines to increase productivity for runs.
- Inspected finished products for quality and adherence to customer specifications.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated multiple machines simultaneously to meet production requirements.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Operated machining equipment safely with team of operators.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Complied with company and OSHA saf ety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Laborer/carpenter
DZ Framing
05.2019 - 08.2019
- Planned and laid out work from blueprints, drawings and models.
- Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
- Operated forklifts and other heavy equipment.
- Read and interpreted blueprints and construction documents to determine project directives.
- Measured, cut and installed drywall, paneling and other materials.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Cleaned, calibrated and serviced tools and equipment.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
- Installed insulation, trim and other finishing touches.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Framed, remodeled and finished wood and metal structures.
- Built and hung custom doors and frames.
- Cut and shaped materials to meet outlined measurements.
Store Manager
Fast Wireless
06.2016 - 05.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented successful staff incentive programs to motivate employees.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Performed and investigated fraudulent activity with customer accounts as well as investigating internally within company for suspicious or fraudulent activity,
- Floating manager taking on multiple struggling store locations to regain profitability as well as building excellent customer rapport and ensuring customer satisfaction.
Sales Associate
Sprint
04.2008 - 06.2010
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Prepared merchandise for sales floor by pricing or tagging.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers and community to promote long term business growth.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Quoted prices, credit terms and other bid specifications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Contributed to team objectives in fast-paced environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Vice President
M&M Thread And Assembly,Inc.
05.2005 - 05.2019
- Clarified roles, responsibilities and expectations of staff.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.Created succession plans to provide continuity of operations during leadership transitions.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Initiated strategy to drive company growth and increase market share and profitability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Created website and built detailed documented inventory of all available machines,parts,tooling,inspection tools, stock inventory,etc.
- Liquidated approximately 3.5 Million dollars of machinery,tooling,Gears,dies,stock ' inventory,rmicrometers,calipers,etc.
- Managed all shipping and receiving duties such as pick up and delivery, invoicing, material ordering, job quotes.
- Operated forklift and pallet jack for all shipping and receiving as well as placing large parts and raw material carefully in to machinery
Education
High School Diploma -
Sterling Heights Stevenson
Sterling Heights2005
Skills
- Shipping and Packaging
- Forklift Operation
- Pallet Jack Operation
- Customer Response
- Ability to Lift 50 Pounds
- Materials Transport
- Delivery Record Keeping
- Client Relationship Management
- Efficiency and Time Management
Timeline
Delivery Driver
DoorDash
02.2023 - Current
Forklift driver/Machine Operator
Acme Gear
06.2019 - 05.2021
Laborer/carpenter
DZ Framing
05.2019 - 08.2019
Store Manager
Fast Wireless
06.2016 - 05.2019
Sales Associate
Sprint
04.2008 - 06.2010
Vice President
M&M Thread And Assembly,Inc.
05.2005 - 05.2019
High School Diploma -
Sterling Heights Stevenson