Joshua Misslitz
Aberdeen
Summary
Results-driven Set-up Manager with over 9 years of experience in event planning and execution. Skilled in conflict resolution, staff training, and operational strategy development, contributing to enhanced venue utilization and guest satisfaction.
Proactive professional with a strong background in event management and customer service. Known for effective problem-solving and time management skills, delivering exceptional guest experiences while leading cross-functional teams.
Dynamic Set-up Manager with expertise in customer service, team leadership, and project management. Proven track record in enhancing guest experiences and resolving conflicts effectively.
Overview
16
16
years of professional experience
Work History
Set-up Manager
Dakota Event Center(D.E.C.)
Aberdeen, SD
04.2016 - 12.2025
- Oversaw event planning and execution, ensuring seamless operations and guest satisfaction.
- Developed operational strategies to enhance venue utilization and revenue generation.
- Trained and mentored staff on best practices for customer service and event management.
- Collaborated with vendors to secure quality services, maintaining strong professional relationships.
- Analyzed event feedback to identify areas for improvement, enhancing future event experiences.
- Led cross-functional teams in executing large-scale events, ensuring adherence to timelines and standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with GM, AGM, Director of Sales, Regional, Chefs, Djs, Decorators, Hosts, and several others to ensure timelines, guest counts, locations, setups, food/beverages, and all details were optimal.
- Created maps, and to do lists for employees with specialized software.
Construction Worker
Hofer Construction & Storage
Aberdeen, SD
04.2015 - 11.2015
- Operated heavy machinery to facilitate construction tasks and improve workflow efficiency.
- Assisted in framing, drywall installation, and finishing to ensure project quality and timely completion.
- Collaborated with team members to follow safety protocols and enhance job site security.
- Conducted regular maintenance on tools and equipment to minimize downtime and ensure operational readiness.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
Prep Cook, Line Cook
Mavericks/ Pounders
Aberdeen, SD
03.2014 - 07.2014
- Prepared ingredients by chopping, marinating, and measuring in accordance with recipe specifications.
- Ensured kitchen cleanliness by following sanitation standards and maintaining organized workstations.
- Assisted chefs in cooking and plating dishes to meet presentation and quality standards.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
- Monitored inventory levels, restocking supplies as necessary to avoid shortages during peak hours.
Delivery Driver
Pizza Hut
Aberdeen, SD
09.2012 - 03.2013
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes effectively, minimizing travel time while adhering to safety regulations.
- Maintained accurate records of deliveries and payments to streamline operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Catering Server
Minervas Food & Cocktails
Aberdeen, SD
01.2011 - 06.2012
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for events.
- Assisted in setting up and breaking down event spaces, ensuring cleanliness and organization.
- Maintained knowledge of menu items to effectively communicate options to guests.
Sub Artist
SUBWAY®Restaurants
Aberdeen, SD
12.2009 - 12.2010
- Trained new team members on food preparation and safety standards to ensure compliance with health regulations.
- Prepared sandwiches and salads efficiently, maintaining high quality and presentation standards during peak hours.
- Assisted in inventory management by monitoring stock levels and communicating needs to ensure product availability.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for customers.
Education
High School Diploma -
Aberdeen Central Highschool
Aberdeen, SDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Project planning
- Project management
- Conflict resolution
- Problem-solving aptitude
- Multitasking
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used specialized mapping software to create detailed maps.
- Supervised team of 3-20 staff members.
Languages
English
Timeline
Set-up Manager
Dakota Event Center(D.E.C.)
04.2016 - 12.2025
Construction Worker
Hofer Construction & Storage
04.2015 - 11.2015
Prep Cook, Line Cook
Mavericks/ Pounders
03.2014 - 07.2014
Delivery Driver
Pizza Hut
09.2012 - 03.2013
Catering Server
Minervas Food & Cocktails
01.2011 - 06.2012
Sub Artist
SUBWAY®Restaurants
12.2009 - 12.2010
High School Diploma -
Aberdeen Central Highschool