Joshua Mitchell
Las Cruces,NM
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Store Manager
Conns
Santa Fe, NM
10.2023 - 10.2024
- Assessed operational efficiency of the store's departments.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
3rd Key Holder
Conn's Home Plus
Las Cruces, NM
01.2022 - 10.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Assisted in the training of new team members on company policies and procedures.
- Provided guidance to store associates regarding customer service, product knowledge, and sales techniques.
- Developed weekly staff schedules based on customer traffic patterns and labor needs.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Ensured merchandise was displayed according to company standards for maximum visibility and aesthetic appeal.
- Maintained cleanliness of store floor, including dusting shelves and vacuuming carpets as needed.
- Managed employee performance by providing feedback, coaching, counseling, disciplining when necessary, and recognizing excellent performance.
- Collaborated with other departments in order to identify opportunities for improvement in operational efficiency or effectiveness.
- Implemented strategies designed to increase customer loyalty through promotional activities such as contests or special offers.
- Communicated corporate initiatives at staff meetings in order to ensure understanding among employees.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
Assistant Store Manager
Encore Depot. Shoes
Las Cruces, NM
07.2019 - 01.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Brand Central Supervisor
Sears Holdings Company
Las Cruces, NM
05.2013 - 12.2019
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Performed daily opening and closing procedures for store operation.
- Assisted with loading and unloading deliveries from vendors.
- Operated scanning equipment for price checks and stock replenishment.
- Ensured the cleanliness and tidiness of the store.
- Processed returns and exchanges according to company policy.
- Demonstrated excellent customer service skills at all times.
Assistant Manager
Hidden Treasures
Las Cruces, NM
04.2005 - 05.2013
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Education
High School Diploma -
Las Cruces High School
Las Cruces, NM05.2005
Skills
- Sales Development
- Inventory Control
- Upselling
- Promotional Support
- Business Development
- Cash Register Operation
- Product and Service Sales
- Store Opening and Closing
- Cash Handling Accuracy
- Reliable and Punctual
- Sales Training
- Relationship Building
- Cash Handling
- Merchandising Knowledge
- Problem-Solving Skills
- Friendly and Outgoing
- Sales and Marketing
- Retail Merchandising Expertise
- Positive and Professional
- Operations Oversight
- Customer Relations
- Department Oversight
- Issue Resolution
- Sales Expertise
- Sales Techniques
- Team Building and Leadership
- Employee retention strategies
- Friendly and positive
- Store operations oversight
- Bank deposit procedures
- Employee engagement
- Store opening and closing procedures
- Leading staff meetings
Timeline
Store Manager
Conns
10.2023 - 10.2024
3rd Key Holder
Conn's Home Plus
01.2022 - 10.2023
Assistant Store Manager
Encore Depot. Shoes
07.2019 - 01.2022
Brand Central Supervisor
Sears Holdings Company
05.2013 - 12.2019
Assistant Manager
Hidden Treasures
04.2005 - 05.2013
High School Diploma -
Las Cruces High School
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