Joshua Molitor
Logan
Summary
Strategic leader in customer service, team building, and quality assurance with extensive experience in business management. Expertise in operations, financial oversight, and strategic planning drives client satisfaction and employee development. Achievements include enhanced efficiency, revenue growth, and improved team performance through innovative problem-solving.
Overview
7
7
years of professional experience
Work History
owner construction/maintenance
self employed
Logan
01.2019 - Current
- Implemented customer service protocols to improve client satisfaction and retention.
- Trained and mentored team members on service excellence and operational procedures.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Implemented quality assurance processes to ensure product excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Logan South Campus
Logan, UTSkills
- Project management
- Operations management
- Bidding processes
- Quality assurance
- Safety compliance
- Cost reduction
- Team building
- Employee training
- Talent development
- Employee development
- Team oversight
- Negotiation
- Customer relations
- Customer service
- Effective communication
Affiliations
Civil discourse every 1st & 3rd Tuesdays at Logan city council meetings
Timeline
owner construction/maintenance
self employed
01.2019 - Current
Logan South Campus