Joshua Mollett
San Antonio,TX
Summary
At Mamacitas, I excelled in roles as both Server and Bartender, significantly boosting sales through upselling and fostering strong customer relationships. Demonstrated exceptional customer service and proficient cash handling, my approach enhanced guest satisfaction and operational efficiency. My strong work ethic and ability to resolve complaints swiftly underscore my commitment to excellence.
Overview
5
5
years of professional experience
Work History
Server
Mamacitas
01.2024 - Current
- Provided prompt service to guests.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Mamacitas
01.2020 - Current
- Provided prompt service to guests.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Mamacitas
01.2024 - Current
Bartender
Mamacitas
01.2020 - Current
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