Joshua Monkres
Wilmington,NC
Summary
Results-driven Retail Tournament GM, skilled in strategic planning and team leadership. Delivered over $1.9 million in 2025 revenue through effective event management and customer service. Expertise in operations oversight, staff management, and inventory control enhances retail and fan experiences at major pickleball events nationwide.
Overview
8
8
years of professional experience
Work History
Retail Tournament GM
Pickleball Central
Wilmington, North Carolina
03.2025 - Current
- Established and maintained effective communication with staff members to ensure efficient operations across both Major League Pickleball and the Professional Pickleball Association.
- Led a campaign to organize, display, sell, and replenish Pickleball goods in a different regional market each week across the country, realizing over 1.9 million dollars in gross revenue.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, logistics, on-site store, customer service, and sales.
- Led a staff of seven to serve customers as product experts and assist with their wants in a positive, fun, memorable experience while attending Professional Pickleball Events.
Retail and Event Manager
Pickleball Central
Dallas, Texas
02.2024 - 03.2025
- Managed vendor relationships, negotiating contracts for activation, and venue space.
- Oversaw all aspects of event production from conception through completion. Supplied a large traveling store across the country by mobilizing a sprinter van to support regional events and merchandise for Major League Pickleball.
- Served as a point of contact and product expert for grassroots marketing campaigns linked to Pickleball Central. The World's Largest Online Pickleball Superstore.
- Installed and led the Pickleball Pro Shop construction across the nation for local business owners at their facilities.
Rules and Competitions Director
Sun Country Golf House
Rio Rancho, New Mexico
01.2023 - 11.2023
- Designed strategies to enhance member services and improve events for the future of Sun Country's Amateur Golf Association.
- Executed 2023 SCAGA budget under supervision of Sun Country Executive Director.
- Planned and implemented with the help of volunteers, staff, and leadership. 20 SCAGA Championships, 15 Member Play Days, 10 USGA National Qualifiers, and two Rules Seminars.
- Worked in lockstep with the SCAGA Tournament, Rules, and Volunteer Committees.
- Maintained company vehicles and tournament equipment, ensuring operational readiness and compliance, week after week.
Operations Coordinator
Philadelphia PGA Section
Philadelphia, PA
02.2022 - 12.2022
- Oversaw all operational aspects for over 900 PGA members across PA, DE, MD, and NJ.
- Scheduled tournaments and organized course setups for over 100 PGA Professional and Junior Tour events.
- Administered section events online using Golf Genius software for scoring, rankings, and pairings.
- Executed marketing campaigns through Mailchimp to engage Philadelphia Section membership.
- Coordinated volunteer efforts to support more than 90 PGA Professional events and 30 additional tournaments.
Bartender
Chilis's Bar and Grill
06.2019 - 07.2021
Server
Chili's Bar and Grill
09.2018 - 06.2019
Server/Trainer
On The Border Cantina and Grill
10.2017 - 08.2018
Education
BACHELOR OF SCIENCE (B.S.) - RECREATION, EVENT, SPORT MANAGEMENT
University of North Texas
Denton, TX12.2021
Skills
- Team leadership
- Strategic planning
- Operations oversight
- Inventory control
- Event management
- Active Listening
- High Level of Customer Service
References
References available upon request
Personal Information
Title: Retail Tournament GM
Timeline
Retail Tournament GM
Pickleball Central
03.2025 - Current
Retail and Event Manager
Pickleball Central
02.2024 - 03.2025
Rules and Competitions Director
Sun Country Golf House
01.2023 - 11.2023
Operations Coordinator
Philadelphia PGA Section
02.2022 - 12.2022
Bartender
Chilis's Bar and Grill
06.2019 - 07.2021
Server
Chili's Bar and Grill
09.2018 - 06.2019
Server/Trainer
On The Border Cantina and Grill
10.2017 - 08.2018
BACHELOR OF SCIENCE (B.S.) - RECREATION, EVENT, SPORT MANAGEMENT
University of North Texas