Joshua Monroe
Parkerfield,KS
Summary
Dynamic professional with a proven track record in operations management and customer relations, honed as Owner Operator at Monroe and Sons and as a Mail Carrier with USPS. I feel my expertise lies in client service, I excel in building lasting relationships that drive business growth. Skilled in project management and marketing, I strive to consistently deliver results beyond expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner Operator Transmission Shop
Monroe and Sons
12.2022 - 02.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Listened to and interpreted customers concerns about vehicle to insure diagnostics were focused and timely.
Mail Carrier
United States Postal Service, USPS
03.2006 - 11.2023
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Associate of Arts - Music
CCCC
Arkansas City, KS05-2001
High School Diploma -
Arkansas City High School
Arkansas City, KS05-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Marketing
- Consulting
- Sales management
Certification
- Certified Transmission Tech through ATRA
- Certified Transmission rebuilder through ATRA
- Certified Chasis Tech through ATRA
- Kansas Driver's License
Timeline
Owner Operator Transmission Shop
Monroe and Sons
12.2022 - 02.2025
Mail Carrier
United States Postal Service, USPS
03.2006 - 11.2023
Associate of Arts - Music
CCCC
High School Diploma -
Arkansas City High School
Similar Profiles
Chad HudsonChad Hudson
Fire Marshal at City of Monroe, Monroe Fire Dept.Fire Marshal at City of Monroe, Monroe Fire Dept.
Giji Thuruthikattil VargheseGiji Thuruthikattil Varghese
Senior Parts Advisor and Bodyshop Estimator at Ali & Sons Holdings by Ali and Sons Company LLCSenior Parts Advisor and Bodyshop Estimator at Ali & Sons Holdings by Ali and Sons Company LLC
Cameron DavisCameron Davis
Building Cleaner at Sons N Sons Cleaning IndustriesBuilding Cleaner at Sons N Sons Cleaning Industries
Hunter TrentHunter Trent
Stocker/Sales Associate at Midwest Electrical SupplyStocker/Sales Associate at Midwest Electrical Supply
Roy FrenchRoy French
Field Operations Specialist at Purple Wave AuctionField Operations Specialist at Purple Wave Auction