Joshua Montgomery

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
• Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
• Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
• Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Delivered packages to customer doorsteps and business offices.

Educated customers in terms of various products and services

• Greeted customers, determine needs and ask questions
• Resolved customer issues and inquiries efficiently and effectively
• Listened to customers and maintained friendly, positive, professional attitude
• Demonstrated safe practices and procedures in store by adhering to company standards
• Followed store policies and procedures for operational flow at each station
• Listened to customers' needs and presented possible options
• Provided customer conflict resolution while supporting company goals and maintaining profitability
• Maintained customer service area and equipment in clean and appealing manner
• Demonstrated strong understanding of product knowledge and quality standards
• Followed standards for merchandising, stocking, rotating and storing all products
• Trained temporary employees on proper procedures during holiday seasons
• Lead temporary employees by assigning jobs to produce products in a timely manner.