Joshua Mooney
Montville,NJ
Summary
Dedicated graduate student pursuing a Masters in Social Work with an interest in clinical counseling and medical social work. Passionate about social justice, creating strong and collaborate relationships with clients, advocating client's best interests, and committed to providing empathetic support and assistance to individuals, groups, families and communities facing difficult circumstances
Objective: To gain as much practice and knowledge as I can to further develop social work skills so that I can help those in need to the best possible degree
Overview
13
13
years of professional experience
Work History
Head Teller
Santander Bank
Rockaway, NJ
07.2018 - Current
- Servicing clients by quickly and accurately performing requested tasks, making the experience as fast and pleasant as possible
- Providing exceptional customer service by building an ongoing and meaningful relationship and rapport
- Educating and engaging clients about current and future needs, utilizing teamwork with co-workers
- Training and supporting new tellers and team-members
- Maintaining records and daily balancing of vault inventory with zero-error rate; ordering/processing total cash supply for the entire branch
- Adhering to and maintaining up-to-date knowledge of policies, procedures, compliance, and risk management, as well as assisting in daily operations of the branch
Crisis Counselor Intern
Crisis Text Line
01.2024 - 08.2024
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Conducted post-crisis evaluations to identify areas for improvement, implementing necessary changes based on feedback from clients and staff members.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Utilized evidence-based risk assessment techniques with all clients to determine imminent risk level
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Social Work Intern
CareOne In Hanover
Whippany, NJ
08.2023 - 12.2023
- Conducted biopsychosocial assessments for newly admitted residents and long-term residents
- Focused on creating and maintaining strong rapport and relationships with both families and residents
- Worked with diverse populations including elderly, disabled, mentally ill, and various cultural backgrounds
- Documented interactions appropriately and acted swifty when following up with resident and family grievances
- Assisted with discharge planning, connecting families and residents with resources and referrals
- Observed and assisted in family care plan meetings and UR clinical case review meetings weekly
- Assisted with Case Management and provided any support needed
Assistant Manager
Dollar Tree
Dover, NJ
06.2015 - 11.2016
- Acted as team leader under the general manager, supervising and assisting with all daily managerial and retail operations
- Directly responsible for overseeing the warehouse freight team and assisting with logistics of stocking, processing vendors, unloading and organizing weekly freight deliveries, delegating tasks to and supporting team members
- Training and supporting new team-members in the warehouse, on the sales floor, and on the cashier line; leading monthly safety meetings
- Assisting customers through empathetic listening, answering questions, quickly and efficiently assisting in anything needed
- Store opening and closing procedures, including handling final nightly deposits
Sales Associate
Dollar Tree
Dover And Rockaway, NJ
11.2011 - 06.2015
- Proving exceptional customer service by assisting customers with quick, efficient and pleasant transactions, answering questions, active listening
- Stocking aisles with outstanding time management skills
- Multitasking by cashiering as well
- Keeping the store clean, neat, and organized
Education
Master of Social Work - Social Work
Rutgers School of Social Work
New Jersey12.2025
Bachelor of Arts - Psychology
Rutgers University
Newark, NJ05.2019
Skills
- Strong verbal and written communication skills
- Culturally sensitive
- Skilled in intake interviewing, biopsychosocial assessment and risk assessment
- Compassionate and empathetic
- Team player
- Ability to work in variety of environments
- Skilled in working with diverse groups
- Self-motivated, able to work independently with initiative Experienced with remote work
- Fast learner
- Active listening
- Skilled in documentation practices
- Goal-oriented
- Ability to take on numerous roles
- Adjusts easily to change
- Strong desire to learn and grow
- Strong awareness of importance of resilience and self-care
- Crisis handling
- Referral Coordination
References
- Jonathan Meudt, Current Branch Manager - (973) 650-1704
- Sarah Whitson, Practicum Specialist at CareOne - swhitson@crisistextline.org
- Robert Draguin, CareOne Director of Social Services and Supervisor - (201) 983-7931
- Shani Whittemore, Former Branch Manager - (908) 500-8549
- Shady Ahmed, Former District Manager - (201) 673-7887
- Shakira Montalvo, Current Operations Manager - (862) 246-1134
- Greg Lis, Former Operations Manager- (973) 598-5795
- Erika Arungo, Former Dollar Tree Manager - (973) 525-3938
- Eric Waldsteen, Former Dollar Tree Manager- (201) 314-2500
Timeline
Crisis Counselor Intern
Crisis Text Line
01.2024 - 08.2024
Social Work Intern
CareOne In Hanover
08.2023 - 12.2023
Head Teller
Santander Bank
07.2018 - Current
Assistant Manager
Dollar Tree
06.2015 - 11.2016
Sales Associate
Dollar Tree
11.2011 - 06.2015
Master of Social Work - Social Work
Rutgers School of Social Work
Bachelor of Arts - Psychology
Rutgers University