Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Moore

Leander,TX

Overview

16
16
years of professional experience

Work History

Assistant Warehouse Manager

Rock & Roll Lubrication
05.2018 - 02.2023
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Acted as liaison between company departments and warehouse teams.

Customer Relationship Manager

Round Rock Nissan
08.2015 - 05.2018
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Social Welfare Officer

State Of Texas
04.2007 - 05.2014
  • Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies.
  • Conducted applicant interviews and determined eligibility for public assistance programs.
  • Reported findings of fraud investigations to appropriate state agencies and officials.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in professional development and training opportunities to enhance clinical skills.

Education

Associate of Applied Science - Social Services

Austin Community College
Austin, TX
05.2016

Skills

  • Allocating Resources
  • Leadership
  • Project Planning and Scheduling
  • Complaint Management
  • Data Management Software
  • Benefit Development
  • Team Goals
  • Customer Relations
  • Business Retention

References

Tim Fairs, Supervisor, Rock and Roll Lubrication-(915)-479-9294

Meredith Dumble, Supervisor at Round Rock Nissan (512) 903-2219

Timeline

Assistant Warehouse Manager

Rock & Roll Lubrication
05.2018 - 02.2023

Customer Relationship Manager

Round Rock Nissan
08.2015 - 05.2018

Social Welfare Officer

State Of Texas
04.2007 - 05.2014

Associate of Applied Science - Social Services

Austin Community College

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Joshua Moore