Joshua Moore
Leander,TX
Overview
16
16
years of professional experience
Work History
Assistant Warehouse Manager
Rock & Roll Lubrication
05.2018 - 02.2023
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Acted as liaison between company departments and warehouse teams.
Customer Relationship Manager
Round Rock Nissan
08.2015 - 05.2018
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Social Welfare Officer
State Of Texas
04.2007 - 05.2014
- Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
- Collaborated with other state program offices to provide applicants with additional supports to meet needs.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Reported findings of fraud investigations to appropriate state agencies and officials.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
Associate of Applied Science - Social Services
Austin Community College
Austin, TX05.2016
Skills
- Allocating Resources
- Leadership
- Project Planning and Scheduling
- Complaint Management
- Data Management Software
- Benefit Development
- Team Goals
- Customer Relations
- Business Retention
References
Tim Fairs, Supervisor, Rock and Roll Lubrication-(915)-479-9294
Meredith Dumble, Supervisor at Round Rock Nissan (512) 903-2219
Timeline
Assistant Warehouse Manager
Rock & Roll Lubrication
05.2018 - 02.2023
Customer Relationship Manager
Round Rock Nissan
08.2015 - 05.2018
Social Welfare Officer
State Of Texas
04.2007 - 05.2014
Associate of Applied Science - Social Services
Austin Community College