Joshua Moore
Spokane
Summary
Dynamic IT Support Engineer with a proven track record at Colville Confederated Tribes, excelling in technical troubleshooting and customer service. Expert in diagnosing complex issues and implementing effective solutions, enhancing operational efficiency. Recognized for conflict resolution skills and adept at managing multiple tasks in fast-paced environments.
Overview
13
13
years of professional experience
Work History
IT Support Engineer
Colville Confederated Tribes
04.2012 - 12.2016
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Representative
Walgreens
12.2023 - Current
Cashiering
Stocking
Customer Services
Customer Service Representative
Value Village
08.2021 - 04.2022
Cashiering
Customer Service
Education
High School Diploma -
Lake Roosevelt High School
Coulee Dam, WA06-2006
Skills
- Technical troubleshooting
- Customer service
- Multi-task management
- Conflict resolution
- A
- N
Timeline
Customer Service Representative
Walgreens
12.2023 - Current
Customer Service Representative
Value Village
08.2021 - 04.2022
IT Support Engineer
Colville Confederated Tribes
04.2012 - 12.2016
High School Diploma -
Lake Roosevelt High School
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