Joshua Moore-Bowens
Restaurant & Hospitality
Green Bay,WI
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning, and conflict resolutions skills. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
General Manager of Food Service
Arbys Restaurant
Green Bay, WI
11.2021 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than 15 team members.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Collaborated with other departments to coordinate events and promotions.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Reviewed and approved employee schedules and timesheets.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Retail Store Manager
Family Dollar
Green Bay, WI
01.2022 - 04.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted orders for new inventory.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Human Relation Committee
City Of Carbondale
Carbondale, IL
01.2017 - 12.2018
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
Student Body President
Southern Illinois University At Carbondale
Carbondale , IL
01.2017 - 01.2018
- Served on various council committees under officer supervision.
- Communicated student ideas and requests to council officers during meetings.
- Participated in election and campaign process, gathering student support and votes.
- Recruited other council members to participate on specific committees.
- Reported council plans and results to student body.
- Informed officers of committee progress and specific problems that arose.
- Volunteered for school and council-sponsored events.
- Represented student body at school district, board of education and civic events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Devised and presented business plans and forecasts to board of directors.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw divisional marketing, advertising and new product development.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Bachelor of Arts - Political Science
Southern Illinois University Carbondale
Carbondale, IL 08.2015 - 05.2019
Skills
Production records
Cost controls
Sales planning
Recruitment
Budgeting
Strategic planning
Safe food handling
Complex Software Proficiency
PPE Compliance
Timeline
Retail Store Manager
Family Dollar
01.2022 - 04.2023
General Manager of Food Service
Arbys Restaurant
11.2021 - Current
Human Relation Committee
City Of Carbondale
01.2017 - 12.2018
Student Body President
Southern Illinois University At Carbondale
01.2017 - 01.2018
Bachelor of Arts - Political Science
Southern Illinois University Carbondale
08.2015 - 05.2019