Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Phoenix Award
Generic

Joshua Moralez

Albuquerque

Summary

Dedicated,hardworking manager with a proven track record at Cantina Hospitality, excelling in team leadership and conflict resolution. Recognized for enhancing customer satisfaction and fostering a productive work environment. Skilled in multitasking and staff training, consistently achieving high service standards while maintaining a positive atmosphere.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Cantina Hospitality
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Server

Thai Boran and Sushi King
06.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Customer Service Cashier

Albertsons
08.2018 - 05.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Facilities Technician

Defined Fitness
06.2018 - 05.2019
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Maintained a clean and organized work environment, adhering to company policies and industry standards.
  • Serviced, cleaned and supplied restrooms.
  • Cleaned bathrooms by emptying trash cans, wiped down countertops and sanitized toilets, sinks and bathtubs to maintain proper hygiene levels.

Customer Service Representative

Safelite Solutions
08.2017 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Rio Rancho Highschool
Rio Rancho, NM
05-2019

High School Diploma -

Central New Mexico Community College
Albuquerque, NM
12-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Documentation and reporting
  • Staff development
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Expectation setting
  • Emergency response
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Disciplinary techniques
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Problem resolution
  • Positive attitude
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Multitasking Abilities
  • Organizational skills
  • Hiring and training

Accomplishments

  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly store sales goals 14 months in a row.
  • Promoted to Assistant Manager after 2 years with the company.
  • Promoted to Store manager after 3 years with the company.
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
  • Prepared 400 meals, including appetizers and desserts, for high-volume catering event.

Certification

  • Management food handlers License - 6/19/2024-6/19/2029
  • Alcohol Server License - 7/27/2021-7/27/2026
  • CPR Training - 6/22/2018

Interests

  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Martial Arts
  • Music
  • Animal Care
  • Camping
  • Documenting and sharing travel experiences

Timeline

Manager

Cantina Hospitality
04.2022 - Current

Server

Thai Boran and Sushi King
06.2020 - Current

Customer Service Cashier

Albertsons
08.2018 - 05.2020

Facilities Technician

Defined Fitness
06.2018 - 05.2019

Customer Service Representative

Safelite Solutions
08.2017 - 03.2018

Rio Rancho Highschool

High School Diploma -

Central New Mexico Community College

Phoenix Award

Awarded to only 20 students of 546 for outstanding resilience and academic achievement.

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