Joshua Moreira
Clark
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, while expertly maintaining safe and secure work environments for guests. Respectful and punctual, showing good character and responsible work ethic. Eagle Scout with professional mannerisms and strong leadership skills. Adept in strong communication with others. Knowledgeable on economic supply and demand.
Overview
5
5
years of professional experience
Work History
Service Valet
Bell Audi
02.2023 - 04.2024
- Reduced wait times for guests by effectively coordinating vehicle rotations during congested rush hours of operation.
- Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces as necessary.
- Maintained a professional attitude towards unsatisfied customers while guiding them to customer service management.
- Presented a proper and professional appearance in work attire.
- Respectfully guided customers with care to their proper departments if in the wrong area.
- Greeted customers calmly and respectfully while maintaining enthusiasm to help them.
- Carried many conversations with waiting customers to keep them satisfied while building good relationships and clientele.
- Maintained and stocked the customer refrigerator and cafe station as to keep customers happy with water and coffee while waiting.
- Assisted technicians by moving vehicles that had been hindering their ability to obtain their tasked cars.
- Shadowed the top service advisors as to get a better understanding of the service department itself.
- Suggested many ideas regarding the valet tasks to the service manager to help maintain a good relationship and show strong work ethic.
- Provided extra help by loading the shop forklift with old tires that needed to be disposed while also operating said forklift to the proper area to dump the tires.
- Lent a helping hand to the sales department by pulling up vehicles that were to be sold or looked at by customers.
- Brought customer vehicles to the local gas station when technicians needed to perform test drives upon finishing their repairs and services.
- Prepared vehicles from the sales lot that were scheduled to be set up as loaner vehicles for customers.
- Created digital contracts for customers who were leaving the dealership with loaners.
- Contributed work to extra tasks by moving all of the service advisor desks and computers during the dealership renovations.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
- Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
Business Owner
Boosted Hygienics
01.2023 - 05.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Professionally depicted and described the products on the website for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Posted advertisements to social media to obtain more customers.
Runner
George Harms Construction
10.2022 - 02.2023
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent professionalism when interacting with clients, fostering positive relationships and interactions.
- Created a checklist for all equipment, office supplies, and tools when at the three job-site office locations.
- Spent much time picking up and delivering materials and supplies to the various job-sites, including heavy equipment for the laborers.
Associate
Duck Donuts
04.2022 - 09.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with their duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Kept all inventory and ingredients stocked and accounted for.
- Prepared toppings and other fixings throughout shifts as to not run out.
Maintenance Assistant
Clark Municipal Pool
06.2019 - 09.2022
- Job was a seasonal summer job which would be open for public use on Memorial Day weekend and close on Labor Day weekend.
- Performed paid pre season work a month prior to the public summer opening and paid post season work shortly after the end of summer closing.
- Maintained safety conditions and standards in facility.
- Organized storage areas and supply rooms to keep areas safe and fully stocked.
- Vacuumed, skimmed, and filtered the pool daily.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Inspected and provided deep cleaning to the restrooms every hour on the hour.
- Stocked the lifeguard stands with the proper equipment needed for their specific job tasks.
- Provided a cleaning service to the concession stand area.
- Set up the public lawn chairs during the morning before opening, followed by returning them to their stations during closing hours.
Education
High School Diploma -
Arthur L. Johnson High School
Clark, NJ06.2022
No Degree - Cyber Security
New Jersey Institute of Technology
Newark, NJ11.2024
Skills
- Strong Work Ethic
- Vehicle handling expertise
- Basic automotive knowledge
- Reliability and punctuality
- Professional Appearance
- Salesmanship abilities
- Problem-Solving
- Team Collaboration
- Customer Communication
- Guest Assistance
- Safety Compliance
- Manual and automatic driving
- Guest flow management
- Time Management
- Attention to Detail
- Multitasking and Organization
- Punctual and Reliable
- Customer service and support
- Semi-knowledgeable in Portuguese, Spanish, and American Sign Language
- Eagle Scout
Accomplishments
- Obtained rank of Eagle Scout
- Awarded Employee of the Month
Languages
English
Native or Bilingual
Portuguese
Limited Working
Spanish
Professional Working
American Sign Language
Elementary
Timeline
Service Valet
Bell Audi
02.2023 - 04.2024
Business Owner
Boosted Hygienics
01.2023 - 05.2023
Runner
George Harms Construction
10.2022 - 02.2023
Associate
Duck Donuts
04.2022 - 09.2022
Maintenance Assistant
Clark Municipal Pool
06.2019 - 09.2022
High School Diploma -
Arthur L. Johnson High School
No Degree - Cyber Security
New Jersey Institute of Technology
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