Joshua Morell
Position For Police Officer
Florida City,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager Level 3
AT&T
Hialeah, Florida
12.2024 - Current
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed 14 employees and assisted with any work related conflicts.
Assistant Store Manager Level 2
AT&T
Miami, FL
10.2023 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and coached 8 employees to help improve skills, achieve daily objectives, and attain advancement.
Call Center Assistant Manager
AT&T
Miami, FL
01.2022 - 10.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and leadership team.
- Responsible of daily operations, delivering a best class experience for the team and customers.
- Provide leadership, guidance and motivation to the sales team in order to deliver a superior customer experience and achieve desired sales results.
- Promote and maintain a performance-based culture, where employees are inspired to do their best, and act as a mentor to foster employee professional development.
- Collaborate with other leaders and staff within and outside the efficient and operational goals are met.
- Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes.
Premier Service Consultant
AT&T Mobility
Miami, FL
02.2021 - 01.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution in English and Spanish.
- Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Repair Technician
Techy By DrPhoneFix
Fort Lauderdale , Florida
12.2020 - 02.2021
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts as needed.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL 04.2015 - 08.2019
Skills
Written communication
Problem-solving abilities
Decision-making
Cash auditing
Mentoring and coaching
Customer relations
Accomplishments
- AT&T Top Lead Manager in Miami Mobility MSS - David Banks Organization 2022 & 2023
- AT&T Top Customer Service Representative 2021
Timeline
Assistant Store Manager Level 3
AT&T
12.2024 - Current
Assistant Store Manager Level 2
AT&T
10.2023 - 12.2024
Call Center Assistant Manager
AT&T
01.2022 - 10.2023
Premier Service Consultant
AT&T Mobility
02.2021 - 01.2022
Repair Technician
Techy By DrPhoneFix
12.2020 - 02.2021
High School Diploma -
Miami Carol City Senior High School
04.2015 - 08.2019
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