Joshua Moreno
San Pedro,CA
Summary
To utilize my skills and those obtained through training to exceed expectations in a customer service environment. While employed, the skills I have now will benefit and be a great asset to you and your team, challenging myself where I can increase sales and customer service satisfaction. Developing new skills to helping me to expand and grow my work experience. Years of experience in management at a fast paced work environment working with food, drinks, and customer service. Licensed mixologist certification from the Bartending and Casino College in Denver, CO. TIPs (Training for Intervention Procedures) certified for Colorado state alcohol regulations. International Certified Food Safety Manager. Score of 80 - Date 08/07/19. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
10
10
years of professional experience
Work History
Sales Associate (Athlete)
Nike Factory Outlet Store
- Organization duties and customer service environment
- Stock and inventory
- Experience with cashiering.
Bar-back and server
The Stanley Hotel/Cascades Restaurant
- High level of training with front of house service standards
- Counting inventory
- Memorization of extensive whiskeys
- High Paced.
Lead Bartender
La Bocca Felice
08.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Business Owner
La Cabana Mexican Bar and Grill
01.2016 - Current
- Managed 30 - 40 employees
- Family business
- Worked as a server and manager simultaneously
- Inventory and made orders to beer distributors and communicated with beer reps.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Server/Busser
La Hacienda Real
06.2015 - 12.2015
- Served food, pastries, alcoholic beverages, and chips and salsa to customers dining in
- Stock and Inventory.
Busser
3 Margaritas Family Mexican Restaurant
06.2014 - 08.2014
- Served customers quickly and politely
- Maintained a spacious and healthy work environment.
Cook/ Head cook
Santiago's Family Mexican Restaurant
03.2014 - 06.2014
- Great work ethic
- Promoted and given raise after 2 weeks.
Kitchen and busser work
Guadalajara's Mexican Restaurant
05.2013 - 08.2013
- Thrived in a fast paced environment
- Communicated with bilingual customers and co-workers.
Education
Associate of Arts - General Business
Aims Community College
Greeley, CO06.2021
Physics Engineering -
University of Northern Colorado
05.2016
General studies -
Roosevelt High School
05.2015
Skills
- Fluent in Spanish
- Customer-focused individual with proven skills in providing excellent service
- Able to meet needs in a timely and professional manner
- Offer proven abilities in responding to questions, and offering respectful and thorough responses
- Possess strengths in working with others to ensure a timely, successful result
- Responsible, reliable and trustworthy
- No limitations in physical labor
- Experience in working in a fast paced environment
- Accredited work ethic and customer service techniques
- Composed worker and clean appearance
- Mixology and working with food and experience using different POS systems
- Management and excellent composure
- Promotional Support
- Inventory Control
- Customer Needs Assessment
- Upselling
- Payment Processing
- Excellent People Skills
- Listening Skills
- Inventory Tracking
- Cash Handling
- Outgoing Personality
- Professional Demeanor
- Friendly and Outgoing
- Exceptional Customer Service
- Multi-Tasking Strength
- Dispute Mediation
- Problem-Solving Skills
- Reliable and Punctual
- Conflict Resolution
- Cleaning Techniques
- Teamwork and Collaboration
- Expert in Tequila and Whiskey knowledge
Timeline
Lead Bartender
La Bocca Felice
08.2023 - Current
Business Owner
La Cabana Mexican Bar and Grill
01.2016 - Current
Server/Busser
La Hacienda Real
06.2015 - 12.2015
Busser
3 Margaritas Family Mexican Restaurant
06.2014 - 08.2014
Cook/ Head cook
Santiago's Family Mexican Restaurant
03.2014 - 06.2014
Kitchen and busser work
Guadalajara's Mexican Restaurant
05.2013 - 08.2013
Sales Associate (Athlete)
Nike Factory Outlet Store
Bar-back and server
The Stanley Hotel/Cascades Restaurant
Associate of Arts - General Business
Aims Community College
Physics Engineering -
University of Northern Colorado
General studies -
Roosevelt High School
Similar Profiles
Nicholas SejuelaNicholas Sejuela
Accounting Administrator at Nike Factory StoreAccounting Administrator at Nike Factory Store
Vaarun MurugadasVaarun Murugadas
Shop Assistant at Nike Factory OutletShop Assistant at Nike Factory Outlet
Monica AyalaMonica Ayala
Sales Associate at Nike Factory OutletSales Associate at Nike Factory Outlet
Daniela CalifanoDaniela Califano
MiMentor Health and Equity Intern at MiMentorMiMentor Health and Equity Intern at MiMentor
Katherine GrimaldiKatherine Grimaldi
Scheduler/ Customer Service at Orthopaedic Specialties AssociatesScheduler/ Customer Service at Orthopaedic Specialties Associates