Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joshua Morgenstern

Kingston,NY

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer engagement skills, honed at Mother Earths Storehouse. Adept at maintaining safety standards and ensuring food safety compliance, I excel in fast-paced environments, consistently enhancing customer satisfaction and fostering teamwork to achieve operational excellence.

Overview

19
19
years of professional experience

Work History

Produce Associate

Mother Earths Storehouse
02.2011 - Current
  • Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
  • Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Supported customer service efforts by providing product information and recommendations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Assisted in inventory management by accurately tracking stock levels and expiration dates.
  • Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
  • Adapted quickly to changing priorities during peak business hours, ensuring smooth operations.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted with monthly inventory counts.
  • Completed prep work on vegetables and fruits.

Team Member

Chopt Salad
03.2021 - 05.2022
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Collaborated with team members to maintain efficient service flow during peak hours.
  • Used slow periods to restock supplies.
  • Trained new staff on menu offerings, operational procedures, and customer interaction techniques.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Mentored junior staff to foster teamwork and enhance operational efficiency within the restaurant environment.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.

Car Detailer

Jake's Automotive Repair
03.2016 - 02.2018
  • Conducted thorough exterior and interior cleaning of vehicles, ensuring high standards of presentation.
  • Collaborated with team members to implement efficient workflow processes, improving overall productivity.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Inspected vehicles and equipment for visible damage.
  • Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.

All Round General Laborer

Stoneridge Orchards
06.2012 - 11.2015
  • Monitored inventory levels, assisting with stock replenishment and organization of sales floor displays.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
  • Monitored inventory of supplies and materials, coordinating with management for restocking needs.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.

Sales Associate

Office Depot Inc
06.2010 - 02.2011
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted customers in product selection to enhance shopping experience.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve sales targets consistently.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Dining Services Employee

Hurley Mountain Inn
06.2006 - 03.2012
  • Assisted in food preparation and service to ensure timely delivery of meals.
  • Maintained a clean and hygienic dining area for improved customer experience.
  • Followed safety and sanitation guidelines to uphold health standards in food handling.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Engaged with customers to provide exceptional service and address inquiries promptly.
  • Collaborated with team members to efficiently manage dining operations during peak hours.
  • Adapted quickly to changing tasks and priorities in a fast-paced environment.
  • Learned operational procedures, contributing to overall team efficiency and performance improvement.
  • Facilitated successful teamwork by communicating effectively with coworkers regarding task assignments or adjustments in a fast-paced environment.

Education

High School Diploma -

Kingston High School
Kingston, NY
06-2012

Skills

  • Customer engagement
  • Safety standards
  • Written and oral communication
  • Sanitation procedures
  • Workplace safety
  • Food safety compliance
  • Cleaning and sanitation
  • Food preparation
  • Deductive reasoning
  • Technical aptitude
  • Strong work ethic
  • Positive attitude

Accomplishments

  • Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
  • Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Team Member

Chopt Salad
03.2021 - 05.2022

Car Detailer

Jake's Automotive Repair
03.2016 - 02.2018

All Round General Laborer

Stoneridge Orchards
06.2012 - 11.2015

Produce Associate

Mother Earths Storehouse
02.2011 - Current

Sales Associate

Office Depot Inc
06.2010 - 02.2011

Dining Services Employee

Hurley Mountain Inn
06.2006 - 03.2012

High School Diploma -

Kingston High School

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