Summary
Work History
Education
Skills
Timeline
Generic

Joshua Morris

Fishersville,VA

Summary

Proven dispatcher and construction professional with a track record of managing high-stress situations and streamlining dispatch processes at Van Wyk Trucking. Skilled in dispatch software and stress tolerance, I have enhanced team efficiency through effective schedule management and route navigation. Demonstrates strong prioritization and service planning abilities, ensuring timely and accurate delivery of goods.

Work History

Dispatcher

Van Wyk Trucking
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Dispatcher

Crosby Trucking Service
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
  • Enhanced team morale by fostering supportive and collaborative work environment.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored and tracked dispatch communication systems.
  • Communicated with customers to provide delivery updates and resolution.
  • Tracked and monitored vehicle performance and maintenance.
  • Provided customers with information on products and services.

Siding Installer

Morris Home Improvement
  • Assisted in training new team members on best practices for siding installation, fostering a culture of continuous improvement within the company.
  • Improved siding installation quality by carefully measuring, cutting, and fitting materials to match specific project needs.
  • Achieved seamless transitions between various siding materials for aesthetically pleasing results.
  • Increased customer satisfaction with precise installations that met or exceeded industry standards.
  • Utilized advanced tools and equipment to ensure precision cuts and alignments during installation projects.
  • Reduced project completion time by efficiently managing work tasks and maintaining organized job sites.
  • Contributed to business growth by consistently delivering high-quality siding installations that generated positive referrals.
  • Skillfully repaired damaged or worn siding panels, restoring the appearance and functionality of building exteriors.
  • Demonstrated attention to detail in all aspects of siding installation, from preparation to final inspection.
  • Exceeded client expectations by addressing concerns promptly and providing excellent customer service throughout the project duration.
  • Developed strong professional relationships with colleagues and clients through reliable performance and consistent communication.
  • Collaborated closely with other construction professionals, such as carpenters and roofers, to maintain cohesive exterior designs across multiple building elements.
  • Maintained safety on job sites by adhering to proper equipment usage and following established protocols.
  • Ensured accurate material estimates through thorough site evaluations and clear communication with suppliers.
  • Streamlined workflow processes for better efficiency in completing siding projects within set deadlines.
  • Provided timely progress updates to clients, ensuring their confidence in the quality of work being performed.
  • Helped with erecting scaffolding and ladders.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Helped with door and window installations.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Operated forklifts and boom lifts to complete various tasks.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials onto trucks and trailers.
  • Installed drywall, siding and other structural components.
  • Worked on sites, installing roofs and other exterior components.

Construction Framer

Sipes Construction
  • Ensured proper installation of structural elements such as beams, headers, and floor systems following blueprints and specifications.
  • Contributed to successful project outcomes by consistently meeting deadlines and staying within budget constraints.
  • Maintained high-quality craftsmanship through attention to detail and knowledge of industry best practices.
  • Upheld exceptional levels of accuracy in measurements during layout processes for walls, ceilings, floors which resulted in fewer adjustments later on.
  • Reduced material waste by accurately measuring, cutting, and assembling wood framing components.
  • Maximized resource utilization by managing inventory levels of tools, equipment, and building materials effectively.
  • Achieved faster project completion times by effectively collaborating with other trades on the job site.
  • Followed safety protocols when using nail guns, saws, and grinders.
  • Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
  • Disassembled frames for repair, refurbishment, or replacement.
  • Installed frames and secured to walls and support structures.
  • Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
  • Examined wood, work areas, and supplies for defects and damage before completing projects.
  • Matched frame designs to existing décor or specific interior design styles.
  • Used appropriate glues, adhesives and sealants for frames, correctly handling chemicals to minimize exposure.
  • Inspected frames, identified issues such as warping, and implemented corrections.
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
  • Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.

HVAC Assistant

Riddleberger
My Crawford , Va
07.2001 - 12.2005
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
  • Joined pipes or tubing to refrigerant and water sources to form complete circuit.
  • Assisted in the design and implementation of custom HVAC solutions based on client needs and preferences.
  • Demonstrated adaptability by working on a wide variety of HVAC systems across residential, commercial, and industrial settings.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Installed new equipment in multiple customer locations.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.

Education

HVAC Installation And Repair

Valley Vocational School
Fishersville, VA
09.2005

Skills

  • Dispatching procedures
  • Data Entry
  • Stress Tolerance
  • Dispatch software
  • Prioritizing calls
  • Schedule Management
  • Updating logs
  • Route Navigation
  • Routing orders
  • Service planning

Timeline

HVAC Assistant

Riddleberger
07.2001 - 12.2005

HVAC Installation And Repair

Valley Vocational School

Dispatcher

Van Wyk Trucking

Dispatcher

Crosby Trucking Service

Siding Installer

Morris Home Improvement

Construction Framer

Sipes Construction

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Joshua Morris