Josh Mueller
Fort Worth,TX
Summary
I originally turned to the night life/entertainment industry as a way to make extra money. Little to my knowledge, at the time, I would quickly fall in love and make it my passion. Starting as a security guard at one of the largest and most popular nightclubs in the area and being a highly driven team member, I was able to successfully implement strategic approaches to drive profitability and sales. Being recognized for my performance in operations and customer care, I was quickly promoted to head of security. I was successful at motivating, training and developing team members to control large crowds, minimize risk, and keep a safe and fun environment for guests. From there I was moved to vip host in the position. I was also able to drive profitability in a highly competitive environment. This led me to be promoted to GM overseeing all daily operations.
Overview
8
8
years of professional experience
Work History
General Manager
Bottled Blonde
Fort Worth, TX
04.2024 - 12.2024
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Tracked monthly sales to generate reports for business development planning.
General Manager
So clutch group
Fort Worth, TX
04.2021 - 04.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Planned and executed sales and customer services driven events and promotions
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Head of Security
Varsity tavern
Fort Worth, TX
02.2017 - 04.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Some College (No Degree) - Sociology
Texas State University
San Marcos, TXSkills
- Advertising and marketing
- Business Development
- Branding
- Expense Control
- Team Leadership
- Safety protocol
- Communication Skills
- Time Management
- Supervision and training
Timeline
General Manager
Bottled Blonde
04.2024 - 12.2024
General Manager
So clutch group
04.2021 - 04.2024
Head of Security
Varsity tavern
02.2017 - 04.2021
Some College (No Degree) - Sociology
Texas State University
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