Joshua Muhammad
New York
Summary
TS/ SCI Cleared, Navy Veteran with 4+ years of experience in IT and customer support. I specialize in network troubleshooting, VIP assistance, and resolving complex hardware and software issues, along with managing ticketing systems and delivering desktop support. Seeking to plant my feet and grow with a company within the Federal or Business field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NETWORK TECHNICIAN III
PENTAGON/ FEDTECH
Arlington
10.2024 - Current
- Configure and install network hardware, such as routers and switches, and configure network software and devices to optimize performance.
- Identify and resolve complex network problems, both hardware and software related issues
- Implement security measures, including firewalls and VPNs, and continuously monitor network performance to take preventative actions.
- Provided direct technical assistance to users for network-related issues, enhancing user experience and resolving concerns promptly.
- Maintained detailed network diagrams and sensitive documentation, ensuring operational transparency and facilitating efficient network management.
- Develop and configure network queues to meet specific operational criteria and manage workflow
- Troubleshot and diagnosed printer issues and hardware and software malfunctions, performing routine maintenance and service on diverse printer models to ensure optimal functionality.
SYSTEMS TECHNICIAN III
WHITE HOUSE COMMUNICATIONS AGENCY
WASHINGTON D.C.
09.2023 - 10.2024
- Troubleshoot and resolve IT incidents for a high-profile agency.
- Provided VIP and executive-level technical support, assisting high-end users with critical IT issues.
- Managed ticketing systems, specifically Jira, for tracking and resolving IT-related issues.
- Re-imaged and prepped IT equipment and assets for new hires
- Managed and maintained accurate inventories of IT assets and equipment within the department.
- Supported project roles by contributing to IT-related initiatives and equipment deployments.
SERVICE DESK TECHNICIAN
AIO (CHENEGA CORPORATION)
ARLINGTON
10.2022 - 02.2023
- Provided service desk support, resolving a wide range of desktop and hardware issues (internal and external) for clients at Washington Navy Yard and the Pentagon.
- Actively engaged in problem-solving and troubleshooting, enhancing overall IT knowledge and capabilities.
- Assisted clients with hardware and desktop-related issues, ensuring efficient resolution and user satisfaction.
IT TECHNICIAN/HELP DESK
CHENEGA CORPORATION
ARLINGTON
06.2022 - 09.2022
- Managed and prioritized ticket queues, ensuring timely and effective communication with customers.
- Resolved common IT issues, including printer jams and mapping IP addresses to computers for successful network connectivity.
NAVY SEAMAN
U.S. NAVY
NORFOLK
06.2021 - 06.2022
- Provided service and support as a Seaman in the US Navy.
- Documented internal military complaint forms
- Maintained accurate documentation records for various administrative tasks.
- Performed general clerical duties, including filing, faxing, typing, and organizing sensitive documents.
- Obtained a DoD Top Secret security clearance.
- Complied strictly with government policies and regulations concerning military operations.
- Assisted shipmates in submitting documentation to Navy superiors, facilitating efficient administrative processes.
Education
Bachelor of Arts - Business Information Systems
Global Campus of Arizona
Online05-2028
High School Diploma -
Cumberland County High School
Cumberland, VA05-2021
Skills
- Security Clearance
- Windows 11, MacOS, Windows Server
- TCP/IP, VLAN, LAN, VPN, Firewall
- Router/Switch Configuration
- Network Troubleshooting
- Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, Teams, SharePoint
- Jira, Remedy, Active Directory, Java
Certification
- TS/ SCI CLEARANCE
- COMPTIA SEC+
- A++
- NETWORK +
Timeline
NETWORK TECHNICIAN III
PENTAGON/ FEDTECH
10.2024 - Current
SYSTEMS TECHNICIAN III
WHITE HOUSE COMMUNICATIONS AGENCY
09.2023 - 10.2024
SERVICE DESK TECHNICIAN
AIO (CHENEGA CORPORATION)
10.2022 - 02.2023
IT TECHNICIAN/HELP DESK
CHENEGA CORPORATION
06.2022 - 09.2022
NAVY SEAMAN
U.S. NAVY
06.2021 - 06.2022
Bachelor of Arts - Business Information Systems
Global Campus of Arizona
High School Diploma -
Cumberland County High School