Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Joshua Mullen

Joshua Mullen

Grand Ledge,MI

Summary

Adept at leveraging expertise in eco-friendly cleaning and exceptional teamwork, I significantly enhanced customer satisfaction and efficiency at Magna-Dry. My proactive approach in advanced stain removal and fostering client relationships led to a notable increase in repeat business, showcasing my commitment to excellence and ability to deliver superior results in demanding environments.

Overview

9
9
years of professional experience

Work History

Carpet Cleaning Technician

Magna-Dry
06.2015 - Current
  • Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
  • Built strong relationships with clients by providing outstanding customer service and follow-up support.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
  • Applied rub chemical solutions with hand brushes to carpets and upholstery.
  • Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
  • Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
  • Operated extractor to remove excess suds and water from carpet and furniture.
  • Moved furniture weighing up to Number pounds to prepare homes for cleaning.
  • Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
  • Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
  • Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
  • Maintained accurate, up-to-date customer records in Software system.
  • Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
  • Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
  • Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
  • Maintained high-quality standards for the cleanliness of carpets, contributing to a healthier environment for clients.
  • Enhanced company reputation with consistent attention to detail in all carpet cleaning tasks.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Operated buffers and burnishers to clean and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Air Duct Technician

Magna-Dry
06.2015 - Current
  • Stayed current with industry advancements in air duct technologies, incorporating new techniques into daily work practices to better serve clients.
  • Adhered to industry safety standards while working with hazardous materials, ensuring a safe environment for both technicians and clients.
  • Educated clients about the importance of regular maintenance for their ventilation systems, resulting in repeat business and positive word-of-mouth referrals.
  • Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
  • Performed routine maintenance on air ducts, preventing buildup of dust, debris, and allergens that could impact health and safety.
  • Maintained strong relationships with clients, offering tailored advice for maintaining clean and efficient air duct systems.
  • Efficiently managed inventory of replacement parts and cleaning supplies, ensuring proper tools were always available for each job.
  • Implemented preventative measures such as sealing leaks in ductwork or replacing damaged components to avoid future issues or malfunctions.
  • Utilized advanced tools and equipment while performing thorough cleanings of air ducts, maximizing efficiency during each job assignment.
  • Identified potential issues within HVAC systems, recommending appropriate solutions to ensure optimal functionality.
  • Conducted post-service follow-ups with customers to ensure satisfaction with completed work, addressing any lingering concerns as needed.

Flood Restoration Technician

Magna-Dry
06.2015 - Current
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
  • Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
  • Completed tear-down of existing structures and prepared for new construction.
  • Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
  • Inspected damaged properties and contents to prepare job action plan.
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
  • Reduced project completion time with effective planning and coordination among team members.
  • Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
  • Designed and conducted research to contribute meaningful information to restoration field.
  • Reduced further property damage, implemented rapid drying techniques following flood incidents.
  • Mitigated water damage impact by executing swift and strategic removal of affected materials and structures.
  • Increased customer satisfaction by promptly responding to emergency calls and providing efficient water extraction services.

Education

High School Diploma -

Waverly High School
Lansing, MI
05.2015

Skills

  • Detail Oriented
  • Chemical Handling
  • Eco-friendly Cleaning
  • Odor Control
  • Steam Cleaning
  • Salesmanship
  • Upholstery Cleaning
  • Carpet stretching
  • Fabric protection
  • Deodorizing treatments
  • Carpet assessment
  • Carpet repair
  • Pet stain removal
  • Deep stain removal
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Routine Maintenance
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Hand and Power Tool Operation
  • Adaptability and Flexibility
  • Heavy Lifting
  • Relationship Building
  • Pressure Washing
  • Team building
  • Self Motivation
  • Groundskeeping
  • Goal Setting
  • Professionalism
  • Adaptability
  • Floor Polishing and Buffing
  • Checklists and Recordkeeping
  • New Employee Training
  • Equipment Maintenance
  • Painting
  • Plumbing Repairs
  • Basic Carpentry
  • Problem-solving aptitude
  • Lawn Mowing
  • Basic Repairs
  • Facility Maintenance
  • Furniture Moving
  • Facilities Maintenance

Timeline

Carpet Cleaning Technician

Magna-Dry
06.2015 - Current

Air Duct Technician

Magna-Dry
06.2015 - Current

Flood Restoration Technician

Magna-Dry
06.2015 - Current

High School Diploma -

Waverly High School
Joshua Mullen