Joshua Mullen
Grand Ledge,MI
Summary
Adept at leveraging expertise in eco-friendly cleaning and exceptional teamwork, I significantly enhanced customer satisfaction and efficiency at Magna-Dry. My proactive approach in advanced stain removal and fostering client relationships led to a notable increase in repeat business, showcasing my commitment to excellence and ability to deliver superior results in demanding environments.
Overview
9
9
years of professional experience
Work History
Carpet Cleaning Technician
Magna-Dry
06.2015 - Current
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Moved furniture weighing up to Number pounds to prepare homes for cleaning.
- Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
- Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
- Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
- Maintained accurate, up-to-date customer records in Software system.
- Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
- Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
- Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
- Maintained high-quality standards for the cleanliness of carpets, contributing to a healthier environment for clients.
- Enhanced company reputation with consistent attention to detail in all carpet cleaning tasks.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Operated buffers and burnishers to clean and polish floors.
- Maintained floor cleaning and waxing equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Air Duct Technician
Magna-Dry
06.2015 - Current
- Stayed current with industry advancements in air duct technologies, incorporating new techniques into daily work practices to better serve clients.
- Adhered to industry safety standards while working with hazardous materials, ensuring a safe environment for both technicians and clients.
- Educated clients about the importance of regular maintenance for their ventilation systems, resulting in repeat business and positive word-of-mouth referrals.
- Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
- Performed routine maintenance on air ducts, preventing buildup of dust, debris, and allergens that could impact health and safety.
- Maintained strong relationships with clients, offering tailored advice for maintaining clean and efficient air duct systems.
- Efficiently managed inventory of replacement parts and cleaning supplies, ensuring proper tools were always available for each job.
- Implemented preventative measures such as sealing leaks in ductwork or replacing damaged components to avoid future issues or malfunctions.
- Utilized advanced tools and equipment while performing thorough cleanings of air ducts, maximizing efficiency during each job assignment.
- Identified potential issues within HVAC systems, recommending appropriate solutions to ensure optimal functionality.
- Conducted post-service follow-ups with customers to ensure satisfaction with completed work, addressing any lingering concerns as needed.
Flood Restoration Technician
Magna-Dry
06.2015 - Current
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed tear-down of existing structures and prepared for new construction.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
- Inspected damaged properties and contents to prepare job action plan.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Reduced project completion time with effective planning and coordination among team members.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
- Designed and conducted research to contribute meaningful information to restoration field.
- Reduced further property damage, implemented rapid drying techniques following flood incidents.
- Mitigated water damage impact by executing swift and strategic removal of affected materials and structures.
- Increased customer satisfaction by promptly responding to emergency calls and providing efficient water extraction services.
Education
High School Diploma -
Waverly High School
Lansing, MI05.2015
Skills
- Detail Oriented
- Chemical Handling
- Eco-friendly Cleaning
- Odor Control
- Steam Cleaning
- Salesmanship
- Upholstery Cleaning
- Carpet stretching
- Fabric protection
- Deodorizing treatments
- Carpet assessment
- Carpet repair
- Pet stain removal
- Deep stain removal
- Strong Work Ethic
- Teamwork and Collaboration
- Routine Maintenance
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Heavy Lifting
- Relationship Building
- Pressure Washing
- Team building
- Self Motivation
- Groundskeeping
- Goal Setting
- Professionalism
- Adaptability
- Floor Polishing and Buffing
- Checklists and Recordkeeping
- New Employee Training
- Equipment Maintenance
- Painting
- Plumbing Repairs
- Basic Carpentry
- Problem-solving aptitude
- Lawn Mowing
- Basic Repairs
- Facility Maintenance
- Furniture Moving
- Facilities Maintenance
Timeline
Carpet Cleaning Technician
Magna-Dry
06.2015 - Current
Air Duct Technician
Magna-Dry
06.2015 - Current
Flood Restoration Technician
Magna-Dry
06.2015 - Current
High School Diploma -
Waverly High School