Summary
Overview
Work History
Education
Skills
System Experience
Languages
Timeline
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Joshua M Walsh

Middleburgh,USA

Summary

Experienced in customer service for nearly a decade, excelling in fostering positive interactions and ensuring customers feel valued. Skilled at managing customer relations and resolving complaints in fast-paced settings. Led teams of up to forty members, prioritizing performance and engagement for optimal results. Strong organizational skills demonstrated through efficient handling of schedule management, inventory reports, and accounting tasks.

Overview

10
10
years of professional experience

Work History

Front End Team Lead

Walmart Inc.
Cobleskill, NY
07.2016 - 05.2025
  • Managing both customer and associate interactions to ensure a positive experience
  • Meticulous detail-oriented inventory reporting and organization reducing lost inventory to 5%
  • Proactive handling and setup of trending and popular merchandise to increase sales
  • Annual training in hazardous waste disposal within EPA regulations and OSHA training
  • Processing upwards of five thousand dollars every day in both transactions and accounting
  • Providing a positive impression to both customers and team members to improve experience
  • Detailed daily accounting report management and reconciliation of forty-five registers to identify and prevent losses
  • Thorough knowledge of persistently updating policies for business operation compliance
  • Providing follow-ups for customer inquiries to achieve satisfying resolutions
  • Receiving and sending calls for both customer satisfaction and vendor inquiries

Shift Supervisor

Subway LLC.
09.2015 - 07.2016
  • Operating registers to assist customers in quick and pleasant transactions
  • Training in food safety
  • Opening and closing the restaurant to facilitate smooth business processes
  • Receiving calls for orders

Education

Advanced Regents Diploma -

Middleburgh Central School
Middleburgh, NY
06-2012

Skills

  • Customer Relationship Management
  • Customer Complaint & Inquiry Resolution
  • Customer Service Management
  • Cash Handling
  • Time Management
  • Patient
  • Team Scheduling
  • Workplace Safety Training
  • Team Motivation
  • HIPAA Training
  • Opening & Closing Store
  • Mentoring

System Experience

  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Appriss Retail Asset Protection
  • Workday
  • META Workplace
  • META Work Chat

Languages

Spanish
Limited Working
Chinese (Mandarin)
Elementary

Timeline

Front End Team Lead

Walmart Inc.
07.2016 - 05.2025

Shift Supervisor

Subway LLC.
09.2015 - 07.2016

Advanced Regents Diploma -

Middleburgh Central School

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