Joshua Nash
Rock Island
Summary
Dynamic Regional Business Manager with a proven track record at Waukesha-Pearce Industries Inc., excelling in business strategy and customer service. Spearheaded initiatives that enhanced customer satisfaction and drove revenue growth, while effectively managing budgets and fostering team leadership. Recognized for analytical thinking and implementing cost-saving measures that improved operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Business Manager
Waukesha-Pearce Industries Inc.
Houston
09.2023 - Current
- Developed and implemented regional business strategies to increase customer satisfaction.
- Created and monitored regional budgets, goals, objectives, and performance metrics.
- Conducted market research to identify new opportunities for growth in the region.
- Implemented cost-saving measures wherever possible without compromising quality standards.
- Analyzed financial data to measure profitability of current operations in the region.
- Implemented succession planning by identifying and spearheading development of internal key employees.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Branch Manager
Waukesha-Pearce Industries Inc.
Houston
03.2021 - 09.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Identified opportunities for process improvement initiatives within the branch.
- Conducted regular performance reviews for all employees in the branch.
- Developed strategies to increase customer satisfaction and loyalty.
- Monitored financial performance of the branch on a monthly basis.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Designed sales and service strategies to improve revenue and retention.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Service Manager
Waukesha-Pearce Industries Inc.
Austin
03.2020 - 03.2021
- Created detailed reports on service activities for senior management review.
- Resolved customer complaints quickly and effectively.
- Monitored service performance metrics to identify areas of improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed customer billing statements for accuracy prior to release.
- Conducted performance reviews and provided constructive feedback to staff members.
- Provided technical support for hardware and software issues experienced by customers.
- Hired and trained service department staff to drive performance.
- Motivated and supported employees to maintain low turnover.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Plant Manager
Martin Marietta Materials
Garwood
07.2017 - 06.2019
- Manage all daily plant and mine operations in 2.5 million TPY S&G operation
- Schedule all maintenance and downtime for preventive maintenance
- Manage all employees daily functions and schedules
- Ensure all production, cost, and safety goals are met
- Conduct all record keeping and ensure Q/C is top priority
- Ensure all MSHA regulations are followed
- Ensure all employee training is conducted effectively
- Develop cost savings plans and goals
- Manage and schedule all contract work on projects
- Assist engineering on plant improvement projects
- Develop and manage operational and capital budgets
- Develop short and long term mine plans and equipment needs
- Ensure all regulatory requirements are met (TCEQ,MSHA)
- Negotiate best rates with all vendors for materials and services
- Maintained relationships with existing customers by providing exceptional customer service.
Superintendent
Martin Marietta Materials
Garwood
12.2015 - 07.2017
- Manage all daily plant and mine operations
- Schedule all maintenance and downtime for preventive maintenance
- Manage and enforce all Martin Marietta HSE expectations
- Track all costs, invoicing, and forecast production
- Do all MSHA inspections
- Operate equipment when operators not available
Pipeline Construction Consultant
ConocoPhillips
Kenedy
06.2013 - 07.2015
- Manage jobs including quality, cost tracking, scheduling, and daily invoices
- Manage and enforce all ConocoPhillips HSE expectations
- Insure jobs are built to engineering isometric drawings and P&ID drawings
- Commission all pipelines and facilities after final PSSR
Construction Superintendent
Blazer Construction
Uvalde
02.2011 - 06.2013
- Manage all Drilling location, Pipeline, and Facility construction including quality, cost tracking, scheduling, and daily invoices
- Manage and enforce all Shell Oil and Blazer Construction HSE expectations
- Estimate jobs including time and cost
- Manage employees including assigning job duties and time off
Supervisor
Reforestation Unlimited
Campti
10.2006 - 02.2011
- Forestry/Oilfield construction supervisor and machine operator
- Pipeline clearing and reclamation for Energy Transfer Company
- Crane operator - Load pipe and materials for Energy Transfer Company
- Supervise over Shell Oil location construction and followed Shell HSE expectations
Welder
KCS Railroad
Campti
01.2004 - 10.2006
- Welded rail, switches, and bridges
- Tie gang operator - Operated equipment to replace cross ties
- Locomotive Crane Operator - Picked bridges, de-railed cars and switch panels
Equipment Operator
Dolet Hills Lignite Company
Mansfield
03.2002 - 01.2004
- Clean up operator in coal pit
- Coal pile operator in charge of keeping conveyor fed and operational
Education
Vocational Certificate - Track and Structural Welding
Johnson County Community College
Overland Park, Kansas02.2006
Skills
- Business strategy
- Budget management
- Customer service
- Process improvement
- Decision-making
- Analytical thinking
- Revenue growth
- Team leadership
Certification
15120141
Timeline
Regional Business Manager
Waukesha-Pearce Industries Inc.
09.2023 - Current
Branch Manager
Waukesha-Pearce Industries Inc.
03.2021 - 09.2023
Service Manager
Waukesha-Pearce Industries Inc.
03.2020 - 03.2021
Plant Manager
Martin Marietta Materials
07.2017 - 06.2019
Superintendent
Martin Marietta Materials
12.2015 - 07.2017
Pipeline Construction Consultant
ConocoPhillips
06.2013 - 07.2015
Construction Superintendent
Blazer Construction
02.2011 - 06.2013
Supervisor
Reforestation Unlimited
10.2006 - 02.2011
Welder
KCS Railroad
01.2004 - 10.2006
Equipment Operator
Dolet Hills Lignite Company
03.2002 - 01.2004
Vocational Certificate - Track and Structural Welding
Johnson County Community College
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