Joshua Nasic
Arleta,CA
Summary
Proficient and caring nursing team member offering 8+ years of outstanding guest and patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Licensed Vocational Nurse
Kaiser Permanente
11.2021 - Current
- Facilitated a smooth intake process for patients, completing admission assessments within 10 minutes and decreasing wait times by 15%.
- Managed a broad spectrum of back-office operations, nurse clinics, & messaging functions for 10 ambulatory cycles, enabling patient access to services with 98% on-time delivery.
- Mentored new hire LVN employees on daily workflow, exceeding expectations by increasing team’s productivity.
- Coordinated with leadership to develop robust operating guidelines and procedures to ensure clinic flexibility while fostering communication and operational consistency.
Certified Medical Assistant
LA LGBT Center
04.2018 - 04.2020
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted physicians with minor procedures, including preparing operating room and sterilizing instruments.
Certified Medical Assistant
Skyline Urology
Los Angeles, CA, CA
11.2017 - 04.2018
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping over 50 patients per day with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Sales Associate
Crate & Barrel
10.2016 - 10.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Guest Relations Associate
Universal Studios Hollywood
06.2015 - 06.2016
- Greeted guests upon arrival by providing warm welcome.
- Logged guest interactions via email, phone and in-person in computer system.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Vocational Nursing
American Career College
Los Angeles, CA2021
Medical Assisting
American Career College
Los Angeles, CA2017
Skills
- EPIC & Allscripts EHR
- Salesforce Software
- Case Management
- Medical Records Management
- Task Delegation
- Multi-Tasking and Prioritization
- Workflow Coordination
- Patient Management
- Medical Office Administration
- Administrative Support
- Operational Standards
- Call Answering and Assistance
- Examination and Test Preparation
- Chronic Disease Management
- Operational Standards
- Call Answering and Assistance
- Examination and Test Preparation
- Chronic Disease Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Licensed Vocational Nurse
Kaiser Permanente
11.2021 - Current
Certified Medical Assistant
LA LGBT Center
04.2018 - 04.2020
Certified Medical Assistant
Skyline Urology
11.2017 - 04.2018
Sales Associate
Crate & Barrel
10.2016 - 10.2017
Guest Relations Associate
Universal Studios Hollywood
06.2015 - 06.2016
Vocational Nursing
American Career College
Medical Assisting
American Career College