Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joshua Nava

Mission,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Representative

AT&T
11.2023 - Current
  • Developed and implemented sales strategies to achieve and exceed monthly targets, consistently ranking in the top 10% of the sales team.
  • Cultivated and maintained strong relationships with customers, providing exceptional service and support to ensure customer satisfaction and retention.
  • Actively participated in training programs to stay updated on product knowledge and sales techniques, effectively applying them in customer interactions.
  • Utilized CRM tools to track sales activities, analyze data, and identify opportunities for business growth.
  • Collaborated with cross-functional teams to resolve customer issues and improve overall service delivery.
  • Contributed to team success by sharing best practices and mentoring new team members.
  • Received multiple awards for outstanding sales performance and customer service excellence

Pharmacy Technician

H-E-B Pharmacy
06.2022 - 11.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Education

Some College (No Degree) - Kinesiology

South Texas College
Mcallen, TX

High School Diploma -

Mission High School
Mission, TX
06.2011

Skills

  • Order Fulfillment
  • Inbound and outbound calling
  • Administrative support
  • Account Management
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Creative problem solving
  • Service standard compliance
  • Sales trends
  • Multi-tasking strength

Certification

  • IT Support [October 2022]

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

AT&T
11.2023 - Current

Pharmacy Technician

H-E-B Pharmacy
06.2022 - 11.2023

Some College (No Degree) - Kinesiology

South Texas College

High School Diploma -

Mission High School

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Joshua Nava