Joshua Navejar
Mesa,AZ
Summary
Resolute Store Lead at Men's Wearhouse with a proven track record in driving sales growth and enhancing customer satisfaction. Expert in staff training and development, achieving operational efficiency through effective delegation. Skilled in loss prevention strategies, consistently reducing inventory discrepancies while fostering a collaborative team environment.
Overview
9
9
years of professional experience
Work History
Store Lead
Men's Wearhouse
08.2024 - Current
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Sales Representative
Men's Wearhouse
10.2023 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built relationships with customers and community to promote long term business growth.
Assistant Bar Manager
Hair of The Dog
03.2021 - 10.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Sales Associate
Territory Dispensary
12.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Barista Trainer
Starbucks
07.2016 - 12.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bartending
ABC Bartending School
Tempe, AZ02-2021
High School Diploma -
American Leadership Academy
Queen Creek05-2016
Skills
- Store operations
- Staff training and development
- Goal setting and achievement
- Loss prevention strategies
- Conflict resolution
- Team leadership
Languages
English
Native or Bilingual
Russian
Professional Working
Spanish
Limited Working
Timeline
Store Lead
Men's Wearhouse
08.2024 - Current
Sales Representative
Men's Wearhouse
10.2023 - 08.2024
Assistant Bar Manager
Hair of The Dog
03.2021 - 10.2023
Sales Associate
Territory Dispensary
12.2019 - 02.2021
Barista Trainer
Starbucks
07.2016 - 12.2019
Bartending
ABC Bartending School
High School Diploma -
American Leadership Academy
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