Bianca Nieves
New Britain ,CT
Summary
Detail-oriented and highly organized logistics professional seeking a position to apply my knowledge of supply chain management and transportation logistics to contribute to the success of a growing organization.
Overview
10
10
years of professional experience
Work History
HR Recruiter
Navarro Trucking LLC
10.2023 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into organization.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees.
- Utilized applicant tracking systems effectively, improving overall efficiency of recruiting process.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
- Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
- Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Transportation Coordinator
Walker Crane And Rigging
04.2021 - 10.2023
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Provide general office support to Transportation Director and department.
- Create and maintain spreadsheets to manage and track data.
- Gather, reconcile, and calculate driver mileage.
- Assist with and ensure DOT compliance.
- Maintain files, both physical and electronic.
- Organize and keep office orderly and running smoothly.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements.
Transportation Supervisor
Cromwell Growers
02.2019 - 04.2021
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Managed routing, driver supervision and DOT compliance.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Coordinating with other departments within organization, such as human resources to ensure that policies are followed.
- Reviewing safety procedures in vehicles and equipment to ensure they are working properly.
- Monitoring fuel inventories and ordering supplies as needed to ensure that vehicles have enough fuel to operate properly.
- Overseeing loading and unloading of cargo to ensure that it is safely handled.
- Establishing routes and schedules for drivers to follow.
- Ensuring that drivers are following company policies and procedures, including safety measures and disciplinary actions if necessary.
- Assigning new routes to drivers as needed, based on customer requests or other factors that affect demand for services.
- Reviewing driver logs to ensure that they are following safe driving practices and complying with federal regulations regarding hours worked and breaks taken.
- Maintaining records of mileage, fuel costs, accident reports, and other relevant information regarding transportation business’s operations.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Oversaw transportation of 25 trucks daily by coordinating personnel and developing efficient routes and workload schedules.
Transportation Representative III
C&S Wholesale Grocers
03.2018 - 02.2019
- Compile and submit weekly invoice and billing information to reconcile invoices for 3rd party carrier expenses.
- Support claims investigations and provide customer service support for customer claims and product returns.
- Coordinate and support special events, projects, and data compilation in department and across facility.
- Provide supplementary support as needed in various roles in dispatch office such as Payroll, Dispatch, and Backhaul.
- Conducted regular training sessions for staff on industry best practices, enhancing overall team performance.
- Improved safety records through consistent monitoring of driver performance and adherence to regulations.
- Collaborated with other departments to optimize company-wide transportation processes.
- Coordinate execution of deliveries and provide status updates to internal/external partners through variety of mediums including Transportation Management System (TMS).
Dispatch Manager
Ryder Logistics
06.2015 - 03.2018
- Responsible for coordinating moving of cargo and vehicles.
- Responsible for communicating with truck drivers, assigning tasks, assisting with issues drivers experience as they drive to their destinations, solving customer complaints, and monitoring shipments.
- Demonstrate managerial skills, multitasking, attention to details, strong communication abilities, and computer competencies such as Excel, Email and dispatch systems.
- Managed team of dispatchers, fostering collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
Dispatcher/Customer Service Representative
Xpo Logistics
02.2014 - 06.2015
- Managing and supervising utilization of drivers, trucks and equipment to create capacity, maximize productivity, and ensure prompt service
- Communicate with and dispatch drivers to appropriate locations
- Promptly communicating any delays, issues or concerns regarding individual routes
- Assisting projects and perform other duties as assigned.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy06.2010
Skills
- Excellent customer service skills
- Hourly shift management
- Resume Screening
- Social Media Recruiting
- Onboarding expertise
- Background Checks
- New hire orientations
- Job Applicant Interviews
- Recruitment
- Excellent Oral and written communication skills
- Staff training and development
- Talent Acquisition
- Job Posting Optimization
- Employee Relations
- Recruitment Marketing
Timeline
HR Recruiter
Navarro Trucking LLC
10.2023 - Current
Transportation Coordinator
Walker Crane And Rigging
04.2021 - 10.2023
Transportation Supervisor
Cromwell Growers
02.2019 - 04.2021
Transportation Representative III
C&S Wholesale Grocers
03.2018 - 02.2019
Dispatch Manager
Ryder Logistics
06.2015 - 03.2018
Dispatcher/Customer Service Representative
Xpo Logistics
02.2014 - 06.2015
High School Diploma -
Perth Amboy High School
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