Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joshua Nelson

Chandler,AZ

Summary

Professional counselor with commitment to rehabilitation and patient support. Expertise in developing individualized treatment and rehabilitation plans and facilitating group therapy sessions. Known for teamwork and adaptability, fostering collaborative environment for positive outcomes. Utilizes conflict resolution and crisis management strategies to maintain safe environment. Track record of effective communication and support in high-pressure situations.

Adept at conducting individual and group counseling sessions to address any mental, social, emotional, and physical problems in patients. Passionate about acting as a role model to patients by exhibiting professional and positive behavior.

Overview

12
years of professional experience

Work History

AutoZone

Parts Sales Manager
04.2024 - Current

Job overview

  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Ordered parts for customers, repair shops, and service departments for use in Type equipment.
  • Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
  • Supervised and trained staff on product knowledge and customer service.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Amazon

Area Manager
09.2019 - 03.2023

Job overview

  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.

Core Civic

Correctional Counselor
02.2013 - 08.2018

Job overview

  • Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
  • Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
  • Conducted interviews for hiring of inmate job positions to identify optimal candidates.
  • Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
  • Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
  • Improved inmate behavior by implementing individualized counseling programs tailored to their specific needs.
  • Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.
  • Contributed to a safer institutional atmosphere by promptly reporting any observed security breaches or suspicious activity to appropriate authorities.
  • Collaborated with multidisciplinary teams comprised of correctional officers, medical personnel, and other counselors to address complex needs of diverse inmate populations effectively.
  • Enhanced facility safety with thorough assessments of inmate mental health and risk levels, ensuring appropriate placement in programs and housing units.
  • Conducted regular case reviews for individual inmates to assess progress towards rehabilitation goals and adjust treatment plans accordingly.
  • Participated in professional development opportunities to stay current with industry best practices and emerging trends within the field of correctional counseling.
  • Provided crisis intervention services as needed, deescalating potentially dangerous situations involving inmate conflicts or self-harm incidents.
  • Reduced recidivism rates by providing effective career and educational guidance to inmates preparing for release.
  • Promoted family engagement through facilitating visitation opportunities between inmates and their loved ones while adhering to strict security protocols.
  • Provided leadership within the counseling department by mentoring new counselors and sharing expertise in specialized areas such as substance abuse treatment or trauma-informed care.
  • Facilitated group therapy sessions for inmates addressing substance abuse, anger management, and life skills development.
  • Arranged substance abuse rehabilitation for offenders.

Education

ITT Technical Institute
Phoenix, AZ

Associate Degree In Computer Networking from Computer And Information Systems

Skills

  • Interpersonal communication
  • Verbal and written communication
  • Teamwork
  • Problem-solving
  • Multitasking
  • Effective communication
  • Attention to detail
  • Compassionate
  • Individual counseling
  • Empathy development
  • Suicide prevention
  • Anger management
  • Substance abuse treatment
  • Time management
  • Counseling techniques
  • Professional ethics
  • Interpersonal skills
  • Mental health assessment
  • Crisis intervention techniques
  • Behavioral analysis

Timeline

Parts Sales Manager

AutoZone
04.2024 - Current

Area Manager

Amazon
09.2019 - 03.2023

Correctional Counselor

Core Civic
02.2013 - 08.2018

ITT Technical Institute

Associate Degree In Computer Networking from Computer And Information Systems

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Joshua Nelson