Joshua Nelson
Yuba City
Summary
Dynamic Service Manager with a proven track record at Nelson Manufacturing Inc Co, excelling in customer service management and team leadership. Expert in problem-solving and employee training, I transformed customer complaints into loyalty opportunities, ensuring high-quality service and a safe work environment. Reliable and responsible, I consistently met project deadlines.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Service Manager/ Sales/Field Service Technician
Nelson Manufacturing Inc Co
12.2010 - 02.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Hired, trained and supervised team of service staff members to meet business goals.
Parts Delivery Driver/Shipping and Receiving Clerk
A-Z Bus Sales
03.2003 - 11.2007
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
- Monitored equipment performance to confirm proper and efficient function.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Education
Statistics Mathematics
Shasta Highschool
Redding, CA04-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Employee training and development
Languages
Sign Language ASL
Native or Bilingual
Timeline
Service Manager/ Sales/Field Service Technician
Nelson Manufacturing Inc Co
12.2010 - 02.2020
Parts Delivery Driver/Shipping and Receiving Clerk
A-Z Bus Sales
03.2003 - 11.2007
Statistics Mathematics
Shasta Highschool
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