Joshua Newson

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Inspected dishes and utensils for cleanliness.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Supported servers by responding to guest needs and retrieving items.
• Removed debris and trash from dining area to keep rooms clean and fresh for guests.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
• Trained new staff in bussing and cleaning procedures.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Worked well in diverse team settings by partnering with others to complete tasks.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Resolved problems with orders quickly and offered refund or replacement.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Monitored customer orders to confirm accuracy in preparation and delivery.
• Demonstrated excellent customer service skills to increase customer satisfaction.
• Followed food safety and sanitation guidelines at all times.
• Followed company policies and procedures regarding cash handling.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.

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