Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Nicklas

Annandale,VA

Summary

Dynamic Team Leader with strong customer service focus and proven ability to address inquiries and facilitate efficient check-in and check-out processes. Demonstrates mastery in professional business standards and compliance, ensuring operational excellence. Effective communicator with a friendly demeanor, fostering positive relationships with guests and colleagues. Proficient in inventory management and administrative operations, driving team success through problem-solving skills.

Overview

9
9
years of professional experience

Work History

Medical Assistant/Receptionist

Fort Belvoir Community Hospital
Fort Belvoir, VA
05.2024 - 04.2025
  • Facilitated patient flow by managing reception activities, verifying information, and greeting visitors.
  • Maintained accurate medical records through filing, scanning, and faxing documents as required.
  • Protected patient confidentiality by adhering to strict HIPAA guidelines.
  • Coordinated hospital admissions and informed patients of financial responsibilities prior to services.
  • Processed insurance claims and completed relevant forms efficiently.
  • Ordered and managed inventory of medical supplies, ensuring timely replenishment.
  • Collaborated with medical scientists to prepare reports and presentations for conferences.
  • Directed incoming calls to appropriate medical or administrative staff for effective communication.

Patient Care Coordinator

Hunter Holmes McGuire VA Medical Center
Richmond , VA
02.2023 - 03.2024
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Organized and led patient care meetings with healthcare teams to discuss treatment plans.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Explained policies, procedures and services to patients.

Pharmacy Assistant

Walgreen's Pharmacy
Springfield, VA
09.2022 - 01.2023
  • Opened incoming supplies and stocked in correct locations.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Communicated with insurance companies for billing purposes.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Processed medical insurance claims to calculate copayments.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Participated in staff meetings discussing new developments within the pharmacy profession.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.

Teller Associate

Navy Federal Credit Union
Springfield, VA
03.2022 - 08.2022
  • Processed customer deposits, withdrawals, and loan payments with accuracy.
  • Maintained confidentiality of bank records and client information.
  • Entered customer transactions into computer systems for record-keeping.
  • Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds.
  • Transmitted orders to supply cash for daily operational needs.
  • Cross-trained team members on various teller duties to enhance versatility.
  • Reported daily averages and shortages to operations department for review.
  • Acted as primary contact between bank branches regarding guidelines and practices.

Assistant Frontend Manager

Giant Of Landover
Springfield, Virginia
10.2020 - 11.2021
  • Cultivated strong customer relations and developed effective customer service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Mentored new employees on HBC and Cashiering and delivered constructive feedback to increase understanding of job duties.

Sales Associate

Leslie's Pool Supplies
Alexandria, VA
05.2020 - 09.2020
  • Utilized technology resources to assist customers in item selection and location.
  • Engaged customers through professional dialogue to assess individual needs.
  • Processed returns and exchanges in accordance with company policies.
  • Arranged, ticketed, and displayed merchandise to enhance sales visibility.
  • Prepared merchandise for rental or purchase, ensuring readiness for customers.
  • Delivered accurate product information regarding prices and services.
  • Monitored for security risks and thefts, implementing preventive measures.

Skate Room Attendee

Chester Skateland
Chester, VA
10.2018 - 07.2019
  • Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
  • Maintained storage lists, files and logs for effective control of Skate tooling.
  • Promoted improvements in process efficiency and productivity by actively engaging customers and aiding to the work environment as a whole.

Pharmacy Intern

Hunter Holmes McGuire VA Medical Center
Richmond, VA
06.2016 - 08.2016
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Reviewed medication packages for proper labeling prior to patient distribution.
  • Participated in quality improvement projects to enhance pharmacy services and patient care.
  • Responded to customer inquiries regarding refills, insurance issues, and prescription status updates.
  • Assisted pharmacists with administrative tasks such as filing, faxing, and photocopying.
  • Analyzed prescribing trends to ensure compliance and prevent excessive usage.

Education

Associate of Science - PPE

Marymount University
Arlington, VA

Some College (No Degree) - PPE

Northern Virginia Community College
Annandale, VA

Some College (No Degree) - PPE

Virginia Polytechnic Institute
Blacksburg, VA

High School Diploma -

L.C. Bird High School
Chester, VA
05.2019

Skills

  • Employee Development and Training
  • Handling Complaints
  • Multitasking and Organization
  • Team Leadership
  • Time Management
  • Schedule Coordination
  • Conflict Management
  • Listening Skills
  • Risk Mitigation
  • Hospitality Services
  • Customer service
  • Time management

Timeline

Medical Assistant/Receptionist

Fort Belvoir Community Hospital
05.2024 - 04.2025

Patient Care Coordinator

Hunter Holmes McGuire VA Medical Center
02.2023 - 03.2024

Pharmacy Assistant

Walgreen's Pharmacy
09.2022 - 01.2023

Teller Associate

Navy Federal Credit Union
03.2022 - 08.2022

Assistant Frontend Manager

Giant Of Landover
10.2020 - 11.2021

Sales Associate

Leslie's Pool Supplies
05.2020 - 09.2020

Skate Room Attendee

Chester Skateland
10.2018 - 07.2019

Pharmacy Intern

Hunter Holmes McGuire VA Medical Center
06.2016 - 08.2016

Associate of Science - PPE

Marymount University

Some College (No Degree) - PPE

Northern Virginia Community College

Some College (No Degree) - PPE

Virginia Polytechnic Institute

High School Diploma -

L.C. Bird High School

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