Joshua Nolan
Hanover,IN
Summary
Seasoned Manager at Park Street Auto Body with a proven track record in negotiating cost-effective contracts and fostering strong insurance company relationships. Demonstrates exceptional team leadership and customer service skills, ensuring high client satisfaction and loyalty. Expert in auto body repair and adept in decision-making, consistently achieving operational excellence and efficiency.
Overview
18
18
years of professional experience
Work History
Manager
Park Street Auto Body
Charlestown, IN
09.2024 - Current
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
Sales Representative
LKQ Corporation Inc.
Sellersburg, IN
06.2023 - 09.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Police Officer, Corporal
City of Madison Police Department
Madison, IN
02.2018 - 06.2023
- Investigated crimes thoroughly, collecting evidence and interviewing witnesses to solve cases effectively.
- Supervised and coordinated daily operations of patrol shifts of up to 5 officers.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
Correctional Officer
Madison Correctional Facility
Madison, IN
10.2011 - 02.2018
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Detail Technician
Madiason Auto Collision
Madison, IN
06.2007 - 10.2011
- Boosted customer satisfaction with meticulous attention to detail in all aspects of the job.
- Implemented time-saving strategies that allowed for increased productivity without compromising quality.
- Supported a positive work environment with strong communication skills and proactive problem-solving abilities.
- Demonstrated adaptability by mastering new tools and techniques as required for specific detailing tasks.
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Completed complex paint jobs within tight deadlines, demonstrating exceptional time management skills and attention to detail.
Education
High School Diploma - General
Madison Consolidated High School
Madison, IN05.2007
Skills
- Estimating techniques
- Detail-oriented
- Parts ordering
- Auto body repair
- Vehicle inspection
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
Timeline
Manager
Park Street Auto Body
09.2024 - Current
Sales Representative
LKQ Corporation Inc.
06.2023 - 09.2024
Police Officer, Corporal
City of Madison Police Department
02.2018 - 06.2023
Correctional Officer
Madison Correctional Facility
10.2011 - 02.2018
Detail Technician
Madiason Auto Collision
06.2007 - 10.2011
High School Diploma - General
Madison Consolidated High School